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Without a single line of code to look at we can not help you.
If your code block is too large to post create a scaled down version that duplicates the issue so we can try it.
PS: 11gR2 is almost meaningless ... have you kept current with your patching? Are you at 184.108.40.206?
It is very unlikely that you encounter anything Exadata-specific with your UTL_FILE problem - therefore I would recommend that you post that question in the Database General forum General Database Discussions , where a lot more people look into.
"Don't believe it, test it!"