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User must have access to IBE_CREATE_SHIPTO_CONTACT_ADDRESS and IBE_CHANGE_SHIPTO_CONTACT.
Goto CRM HTML Administration and verify the role definition that is attached to the user in question.
Do you want to stop iStore from creating a shipping address during checkout? If so, check if there is already an account site associated with the primary shipping address (party site) for that customer and operating unit combination. If there is a account site for primary party site under the given operating unit, iStore will not create account site during checkout.