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8 Replies Latest reply: Jan 25, 2013 12:22 PM by jkallman RSS

apex.oracle.com account locked

TAC Newbie
Currently Being Moderated
Hi all,

Sooooodoes anyone have an idea who/how to contact that can help with an account on apex.oracle.com. It seems when I logged out this morning I left my primary account locked after playing with the APEX API's for account management.

Looking here on the forum I can't seem to find any way of contacting anyone about getting the account unlocked. While I know the email addresses of several members of the APEX team I don't think that would be the correct way of resolving my problem. So I thought I would reach out to the community and see if you can help me locate an appropriate contact.

At least one good thing will come of this, I'll be using my secondary account all the time now. Amazing how well we learn a lesson when it's painful!

Thanks

Tom

PS. Should one of the team see this message the workspace is TCONTE
  • 1. Re: apex.oracle.com account locked
    riedelme Expert
    Currently Being Moderated
    TAC wrote:
    Hi all,

    Sooooodoes anyone have an idea who/how to contact that can help with an account on apex.oracle.com. It seems when I logged out this morning I left my primary account locked after playing with the APEX API's for account management.

    Looking here on the forum I can't seem to find any way of contacting anyone about getting the account unlocked. While I know the email addresses of several members of the APEX team I don't think that would be the correct way of resolving my problem. So I thought I would reach out to the community and see if you can help me locate an appropriate contact.
    Do you have access to the internal workspace for your admin user or is that what you are locked out of?

    If you are locked out of admin the password can be changed with the apxchpwd.sql script
    At least one good thing will come of this, I'll be using my secondary account all the time now. Amazing how well we learn a lesson when it's painful!
    Yeah. I remember during a breif foray into Oracle Portal I made the mistake of using SQL to change a password. l Broke the whole (happily just my sandbox) thing. Live & learn :)
  • 2. Re: apex.oracle.com account locked
    TAC Newbie
    Currently Being Moderated
    riedelme,

    Unfortunately since this workspace is hosted on "apex.oracle.com" we do not have access to the internal administrator account. The only thing I can get to is the test account I have created but it does not have admin priv's. Unless there is a back door that I am not aware of then I need someone at Oracle to actually go into there database and unlock the account.

    Tom
  • 3. Re: apex.oracle.com account locked
    Patrick Wolf Employee ACE
    Currently Being Moderated
    Hi Tom,

    I have unlocked you admin account which uses your e-mail address as username and reset the pwd to your e-mail address in lower case.
    BTW, have you tried to use the "Reset Password" link? Did it not work?

    Regards
    Patrick
    -----------
    My Blog: http://www.inside-oracle-apex.com
    APEX Plug-Ins: http://apex.oracle.com/plugins
    Twitter: http://www.twitter.com/patrickwolf
  • 4. Re: apex.oracle.com account locked
    TAC Newbie
    Currently Being Moderated
    Hi Patrick,

    Thank you so much for doing this for me.

    Yes I did try the reset password link but it did not unlock the account.

    When something like this happens, is posting to the forums the only way to get help or should I have gone some other route?

    Again, thank you so much for your help.

    Tom
  • 5. Re: apex.oracle.com account locked
    Patrick Wolf Employee ACE
    Currently Being Moderated
    Hi Tom,

    you are welcome!

    In the past a support e-mail address was mentioned on apex.oracle.com in case someone had admin issues. I will check internally if we can publish this information again, but for now it's fine to use the forum to report issues.

    Regards
    Patrick
    -----------
    My Blog: http://www.inside-oracle-apex.com
    APEX Plug-Ins: http://apex.oracle.com/plugins
    Twitter: http://www.twitter.com/patrickwolf
  • 6. Re: apex.oracle.com account locked
    jkallman Employee ACE
    Currently Being Moderated
    Hi Tom,

    Thanks for pointing out this deficiency on apex.oracle.com.

    I have added back the Site-specific Tasks on the Login page as well as the Workspace home page on apex.oracle.com. You should now see links for who to contact for help.

    Joel
  • 7. Re: apex.oracle.com account locked
    TAC Newbie
    Currently Being Moderated
    Joel,

    Thanks you. With that information there maybe the next time I shoot myself in the foot I won't have to make it public.

    Tom

    PS. Hope you got as little snow in Columbus as we did in Dayton.
  • 8. Re: apex.oracle.com account locked
    jkallman Employee ACE
    Currently Being Moderated
    Hi Tom,

    Oh...we got snow. My 7-year old will be excited when he gets home from school, because there is snow sledding in our future tonight.

    Joel

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