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Hi, Beckie:1 person found this helpful
I found the root cause at the moment. But I afraid we should fix the problem by delivering a hotfix or an upgrade package.
We will make a decision on how to provide the solution as soon as possible.
On the other hand, I want to have you help to upload one or more PDF samples exported by customer so that we can determine which properties should be fixed.
Beckie,1 person found this helpful
please submit an SR with support and add the requested PDF samples. Be sure to reference this forum post to aid support in a quick response.
Thank you Hedda & Matt, our SP will get an SR on MOS with PDF. --Beckie