2 Replies Latest reply: Jan 26, 2013 11:01 AM by Hussein Sawwan-Oracle RSS

    User not able to access HRSS

    U$UF
      Hi,

      last night I received a ticket from the user not being able to access his ERP Account through HRSS.
      when i check in middleware/active directory/SSO everything is configured fine withe the user. but when the user try to access give an 'exception error' as below:
      Exception Details.
      oracle.apps.fnd.framework.OAException: java.lang.NullPointerException at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912) at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169) at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2163) at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543) at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431) at OA.jspService(_OA.java:212) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:390) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64) at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26) at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15) at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318) at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:642) at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391) at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:908) at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:458) at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:313) at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199) at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260) at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303) at java.lang.Thread.run(Thread.java:662) ## Detail 0 ## java.lang.NullPointerException at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getFullRegionCodeRegionMap(JRAD2AKMapper.java:402) at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:555) at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3750) at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:3472) at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1107) at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543) at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431) at OA.jspService(_OA.java:212) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:390) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64) at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26) at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15) at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318) at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:642) at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391) at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:908) at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:458) at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:313) at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199) at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260) at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303) at java.lang.Thread.run(Thread.java:662) java.lang.NullPointerException at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getFullRegionCodeRegionMap(JRAD2AKMapper.java:402) at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:555) at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3750) at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:3472) at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1107) at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543) at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431) at OA.jspService(_OA.java:212) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:390) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64) at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26) at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15) at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318) at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:642) at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391) at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:908) at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:458) at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:313) at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199) at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260) at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303) at java.lang.Thread.run(Thread.java:662)

      Can anyone help me on this.

      Regards,
      Yousuf
        • 1. Re: User not able to access HRSS
          ora_tech
          Hi Yousuf,

          welcome 2 Oracle Forums :)

          Is user able to access oracle applications using other responsibility?

          Is it specific to one individual user or specific to responsibility?

          Can you reproduce the issue in any TEST env.?

          Please do mention Versions of Application, database and OS Platform.

          thanks,
          X A H E E R
          • 2. Re: User not able to access HRSS
            Hussein Sawwan-Oracle
            Was this working before? If yes, any changes been done recently?

            Can you find any errors in the database log file?

            Can you reproduce the issue with a different user?

            Please see these docs.

            Create Vacancy Errs on Review Page: Unable to Find Component with Absolute Reference [ID 1318562.1]
            Unable to find Component with Absolute Reference Error when Accessing 'Applicants' or 'Individuals' Subtabs [ID 1482845.1]
            In R11i Receive the following Error 'Unable To Find Component With Absolute Reference /HomePG' During Login [ID 1419853.1]
            Getting Error "LookupPG.FND_LOOKUP_PAGE XML Path =null." in Functional Administrator->Core Services [ID 1398996.1]

            Thanks,
            Hussein