4 Replies Latest reply: Feb 13, 2013 1:35 AM by kbnaraya RSS

    CRMOD Webservice stops working after 5- 6 hours

    kbnaraya
      Hi All,
      We are integrating front end application with CRMD webservice, The application was working fine, but since last week, we are seeing that webservice starts giving a Service Exception after certain amount of the hours.
      Any idea as to why the webservice stops working after 5-6 hours of running,
      But when we restart our end application, the webservices starts working,
      Why are we getting service exception after few hours of application running,
      we checked the connection and connection seems to be working fine.
      Below is the error which we are getting

      com.oracle.ngsp.crmod.ServiceException:
      HTTP Error: 500
      Soap Action Header: "document/urn:crmondemand/ws/contact/10/2004:ContactQueryPage"
      SOAP Request:
      <?xml version="1.0"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAPSDK1="urn:crmondemand/ws/contact/10/2004" xmlns:SOAPSDK2="urn:/crmondemand/xml/contact"><SOAP-ENV:Body><SOAPSDK1:ContactWS_ContactQueryPage_Input><UseChildAnd>false</UseChildAnd><PageSize>100</PageSize><SOAPSDK2:ListOfContact><Contact><ContactFirstName></ContactFirstName><ContactLastName></ContactLastName><ContactFullName></ContactFullName><ContactEmail></ContactEmail><AlternateCounty></AlternateCounty><AlternateCountry></AlternateCountry><AlternateCity></AlternateCity><AlternateZipCode></AlternateZipCode><AlternateStateProvince></AlternateStateProvince><AlternateAddress1></AlternateAddress1><AlternateProvince></AlternateProvince><AlternateAddress2></AlternateAddress2><AlternateAddress3></AlternateAddress3><JobTitle></JobTitle><Department></Department><stWork_Phone_Number></stWork_Phone_Number><CellularPhone></CellularPhone><HomePhone></HomePhone><stOffice></stOffice><stFloor></stFloor><ltAddrerss_3></ltAddrerss_3><ltAddrerss_4></ltAddrerss_4><stCost_Center></stCost_Center><stGlobal_UID></stGlobal_UID><ltOrganization></ltOrganization><stStatus></stStatus><stUser_Type></stUser_Type><IndexedShortText0></IndexedShortText0><TimeZoneName></TimeZoneName><Manager></Manager><ltAssigned_Location></ltAssigned_Location><stDSloc_Country></stDSloc_Country><ltDSloc_Building></ltDSloc_Building><stDSloc_FloorArea></stDSloc_FloorArea><stDSloc_CubicleOfficeRoom_Number></stDSloc_CubicleOfficeRoom_Number><stDSloc_City></stDSloc_City><ContactId></ContactId><ContactEmail>='krishnaveni.swamy@oracle.com'</ContactEmail></Contact></SOAPSDK2:ListOfContact><StartRowNum>0</StartRowNum></SOAPSDK1:ContactWS_ContactQueryPage_Input></SOAP-ENV:Body></SOAP-ENV:Envelope>
      Error Response:
      <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
      <html><head>
      <title>500 Internal Server Error</title>
      </head><body>
      <h1>Internal Server Error</h1>
      <p>Server encountered and unknown error possibly due to misconfiguration.
      Contact the server administrator :[no address given]<p>
      More information about this error may be available
      in the server error log.</p>
      </body></html>