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open an SR, very high level (2), and justify your business use case in the SR.
Best is to open two: One under your OL contract and one from the CSI connected to the database.
Then escalate both SR, including the business justification, and hopefully it will get picked up by someone.
Also if you don't mind post the SR numbers here, hopefully someone from Oracle picks it up and a PM will see it.
Database: SR 3-6753542981 : UEK2 and ASM/ACFS shouldn't be so difficult
OL: we only have network support so no SR.
No harm in trying a SR anyway.
You're not the only customer with this problem.
I heared of rumors, that ACFS is finally supported. There should be a Patch ready.
Maybe check your SR, if Oracle has sended you the information.