8 Replies Latest reply: Feb 1, 2013 4:22 PM by 520959 RSS

    EAS unable to login

    520959
      Hi All,

      I am unable to login into Essbase Admin Console.

      Please note that my EAS server is up and running as I am able to launch the web launcher for EAS and get the login screen. The host name looks correct.

      However when I try to login using admin/password it does not work? I get login failed message

      Please advise, is there a separate configuration for EAS users or any known default ones?

      Regards
      Veena.
        • 1. Re: EAS unable to login
          Priyaperavali-Oracle
          Please provide the EAS logs and also the version of EAS.
          • 2. Re: EAS unable to login
            520959
            EAS 11.1.2.1.00.321
            • 3. Re: EAS unable to login
              520959
              I dont find the EAS log. Can you point me to the location?
              • 4. Re: EAS unable to login
                520959
                As such, I couldnt find the log file.

                Copying out the text in message console of EAS -
                com.essbase.eas.admin.defs.AdminCommands.GetUserList     January 31, 2013 1:10:33 PM PST     Session timeout     Failed : -1 Your session is not currently authenticated. Please log in.
                vrajago-lap.st-users.us.oracle.com:10082     January 31, 2013 1:10:53 PM PST     com.essbase.eas.admin.defs.AdminCommands.GetUserList     Failed : -1 Your session is not currently authenticated. Please log in.
                     January 31, 2013 1:10:56 PM PST     com.essbase.eas.admin.defs.InteropCommands.GetHubProperties     Succeeded
                com.essbase.eas.admin.defs.AdminCommands.IsUserAdmin     January 31, 2013 1:10:56 PM PST     Session timeout     Failed : -1 Your session is not currently authenticated. Please log in.
                • 5. Re: EAS unable to login
                  JohnGoodwin
                  If it is the web console then it could be down to using java7 and it needs to be java6
                  Have a read of the following Oracle support doc "Session timeout Failed: -1 Your session is not currently authenticated. Please log in" in EAS Webconsole [ID 1470104.1]"

                  Cheers

                  John
                  http://john-goodwin.blogspot.com/
                  • 6. Re: EAS unable to login
                    520959
                    Thanks for your reply John!

                    Even after un-installing Java 7 (from Add Remove programs) it shows the splash screen for Java 7.

                    Please can you give me the steps to install Java 6 explicility. Also can you give me the URL of the doc you mentioned in your post.


                    Thanks
                    Veena
                    • 7. Re: EAS unable to login
                      JohnGoodwin
                      You should be able to run both versions, install JRE 6, which you should be able to get from http://www.oracle.com/technetwork/java/javase/downloads/index.html
                      Once installed if you go to control panel > java > java > view > enable 1.6, disable 1.7

                      Cheers

                      John
                      http://john-goodwin.blogspot.com/
                      • 8. SOLVED: EAS unable to login
                        520959
                        Hi John,

                        Thanks for the pointers. My issue is resolved.
                        Putting it down for others benefit
                        1) Made the java settings you pointed me to do
                        2) admin/password did not work. However the admin user id worked. I used the password I choose for epm_admin during the EAS domain setup.

                        Regards
                        Veena