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no known bug. If you have an SGD Support contract/Customer Support Identifier, then I suggest you open a Service Request via My Oracle Support
are you using a supported client OS/browser/Java version?
See the 4.62 Release Notes - http://docs.oracle.com/cd/E19351-01/E23646/E23646-03.pdf
It could be Known Issue 3.1.30
Thanks for you answer, OS version is Windows 7, browser is IE 9, We do not use Java.
Or 3.1.13 in the 4.7 Release Notes - http://docs.oracle.com/cd/E26362_01/E26357/E26357.pdf