1 2 Previous Next 20 Replies Latest reply: Feb 22, 2013 7:46 AM by Roshni Shankar Go to original post RSS
      • 15. Re: How to setup email notification on alerts in BTM console
        Kenneth Leonard-Oracle
        "correlationName" is the old name for what is now a transaction. This part of the product never got updated with the new names.

        When you create a transaction you give it a "Transaction Name". That is the friendly name.

        Ken
        • 16. Re: How to setup email notification on alerts in BTM console
          Roshni Shankar
          Hi ken,

          I have one query regarding SLA alert. I have created one command document for notifying SLA alert with the following content

          <ap:registerSubscription xmlns:ap="http://namespace.amberpoint.com/amf"
          xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
          xmlns:xsi="http://www.w3.org/1999/XMLSchema-instance"
          xmlns:xsd="http://www.w3.org/1999/XMLSchema"
          soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
          soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
          <ap:subscription name="All SLA Alerts" enabled="true" userID="testID">
          <ap:deliveryMechanism>
          <ap:sendEmail format="short" style="html">
          <ap:from><from_address></ap:from>
          <ap:recipient type="TO"><to_address></ap:recipient>
          </ap:sendEmail>
          </ap:deliveryMechanism>
          <ap:notificationFilters>
          <ap:source>
          <ap:value>ALSM</ap:value>
          <ap:operation>in</ap:operation>
          </ap:source>
          </ap:notificationFilters>
          </ap:subscription>
          </ap:registerSubscription>

          But whenever a SLA alert is generated notification is no getting sent. Can you please verify once whether the content of my command document for notifying SLA alert is correct or not?

          Thanks a lot for your help!!
          • 17. Re: How to setup email notification on alerts in BTM console
            Kenneth Leonard-Oracle
            You asked for it... here it is... (Someday I'll get you to open an SR!)

            This aspect of the product is not documented. The important thing to note is the following:

            There are two key sections in the documentation:

            Metadata for SLA Alerts
            The following table specifies metadata for SLA alerts.


            And:
            Metadata for Condition Alerts
            The following table specifies metadata for condition alerts.

            If you want to subscribe to an SLA alert then you must use the elements that are described in the section "Metadata for SLA Alerts". That means you must use:
            <ap:source>
            <ap:value>ASLM</ap:value>
            <ap:operation>in</ap:operation>
            </ap:source>

            And you cannot use <ap:name>correlationName</ap:name> because that only appears in the Condition Alerts section.

            So what do you use? You must add this element to your subscription:
            <ap:info>
            <ap:name>com.amberpoint.notification.policyId</ap:name>
            <ap:value>uuid:040E7CF8-ED6A-11E1-81EB-6B8C9091B5EE</ap:value>
            <ap:operation>in</ap:operation>
            </ap:info>


            You must fill in the <ap:value> element with the policy ID of your SLA. To find the policy ID of your SLA look at the Profile tab of your SLA. Use the value that appears in the "Identifier" field.

            A complete subscription will look something like this:

            <ap:registerSubscription xmlns:ap="http://namespace.amberpoint.com/amf">
            <ap:subscription
            enabled="true" name="SLA_on_Xact"
            userID="admin"
            xmlns:ap="http://namespace.amberpoint.com/amf"
            xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
            xmlns:tns="urn:com.amberpoint.notifier.server.configuration"
            xmlns:xsd="http://www.w3.org/1999/XMLSchema" xmlns:xsi="http://www.w3.org/1999/XMLSchema-instance">

            <ap:deliveryMechanism>
            <ap:sendEmail format="long" style="html">
            <ap:from>testFromSub@oracle.com</ap:from>
            <ap:recipient type="TO">somewhere@someplace.com</ap:recipient>
            </ap:sendEmail>
            </ap:deliveryMechanism>

            <ap:notificationFilters>
            <ap:source>
            <ap:value>ASLM</ap:value>
            <ap:operation>in</ap:operation>
            </ap:source>
            <ap:severity>
            <!-- subcribe to WARNING and FAILURE alerts -->
            <ap:value>WARNING</ap:value>
            <ap:value>FAILURE</ap:value>
            <ap:operation>in</ap:operation>
            </ap:severity>
            <ap:info>
            <ap:name>com.amberpoint.notification.policyId</ap:name>
            <ap:value>uuid:040E7CF8-ED6A-11E1-81EB-6B8C9091B5EE</ap:value>
            <ap:operation>in</ap:operation>
            </ap:info>

            </ap:notificationFilters>
            </ap:subscription>
            </ap:registerSubscription>


            I hope this helps.

            Ken
            • 19. Re: How to setup email notification on alerts in BTM console
              Roshni Shankar
              Hi Ken,

              Can you please tell me how can I create reports in BTM? The idea is given in the Oracle document but I am not understanding. Do you have any othet document which has eleborate knowledge sharing on creating reports in BTM? Please guide!!
              • 20. Re: How to setup email notification on alerts in BTM console
                Roshni Shankar
                Hi Ken,

                Also I have one post in this forum which has not been responded yet. I wanted to create a Baseline SLA and in the process I gaced some issues. This is the heading of my post

                Issue faced in executing btmcli retriveObjectData command

                Can you please look into the issue or tell me how can I create a Baseline SLA? Can you share any document or something which can help me.

                Thanks in Advance!!
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