I am experiencing some serious and strange problems with our IRM desktop client which Works with Java SE 6.30 (JRE 6U30). When I installed them (java and IRM) on Windows 8 Professional, IRM stops print spooler service, and block our clients to print anyting, and add a new printer by clicking ADD PRINTER button under Devices and Printer section. This is the visible face of the issue. However, I believe it affects more than one service on Windows 8 Pro. we did not have any problem with Windows 7 pro, but have a lot of with Windows 8 pro. Does anyone have same / similar experience with the same platform? Thanks for all helps
Support personnel aren't allowed to give forward facing statements of that nature, especially over an open forum. You need to read the statement of direction KM article 1407453.1, or open an SR with Oracle Support.
I have 400 clients who affected from that issue. I have only one option which is to downgrade OS from Windows 8 to Windows 7. It will be extreme work load to downgrade them. That's the reason I am looking some solutions to handle that matter. Thanks