5 Replies Latest reply: Oct 16, 2013 5:50 AM by Praveen210489 RSS

    ATG 10.1.2 installation ...

    Raghuram A
      ->ive installed endeca(mdex,platform services,tools and framework,cas,devloper studio) ATG 10.1.2 and configured it through cim according to the instructions given by 10.1.2 installation guide and endeca integration guide
      ->ive created the crs endeca app through cim only
      ->done baseline update through acc by running the productcatalogsimpleindexingadmin
      ->ican see the catridges in experience manager each and every service regarding endeca are working fine and they are running.
      ->problem comes here when iam running localhost:8080\crs\storeus iam getting following error in server console.and there are no categories tabs available in crs page ican only see newitems tab
      -----------------------------------------------------------------------------------------------
      10:53:58,352 ERROR [AssemblerTools] A problem occured assembling requested content. Response from the assembler was {previewModuleUrl=http://localhost:8006/preview, @type=ContentSlot, ruleLimit=1, @error=com.endeca.infront.content.ContentException: com.endeca.navigation.ENEException: HTTP Error 404 - Navigation Engine not able to process request 'http://localhost:15000/graph?node=0&profiles=sitegroup.siteGroupRegions|sitegroup.nonMobileSitesUS|sitegroup.sitesUS|sitegroup.siteGroupUS|site.storeSiteUS&offset=0&nbins=0&merchdebug=1&irversion=640'. Check MDEX Logs and specified query parameters. , contentCollection=/content/Shared/Global Search Configuration/Search Box}
      10:53:58,352 ERROR [InvokeAssembler] A problem occurred assembling the content for content item /content/Shared/Global Search Configuration/Search Box. The response received was {previewModuleUrl=http://localhost:8006/preview, @type=ContentSlot, ruleLimit=1, @error=com.endeca.infront.content.ContentException: com.endeca.navigation.ENEException: HTTP Error 404 - Navigation Engine not able to process request 'http://localhost:15000/graph?node=0&profiles=sitegroup.siteGroupRegions|sitegroup.nonMobileSitesUS|sitegroup.sitesUS|sitegroup.siteGroupUS|site.storeSiteUS&offset=0&nbins=0&merchdebug=1&irversion=640'. Check MDEX Logs and specified query parameters. , contentCollection=/content/Shared/Global Search Configuration/Search Box}. Servicing the error open parameter.
      10:54:02,917 INFO [SEORepository] SQL Repository startup complete
      10:54:22,419 ERROR [AssemblerTools] A problem occured assembling requested content. Response from the assembler was {enabled=true, previewModuleUrl=http://localhost:8006/preview, @type=DimensionValueCacheRefresh, showCountsEnabled=false, relRankStrategy=exact, @error=com.endeca.infront.navigation.NavigationException: com.endeca.navigation.ENEException: HTTP Error 404 - Navigation Engine not able to process request 'http://localhost:15000/search?terms=*&opts=rel%2bexact&node=0&rank=1&offset=0&groupby=product.repositoryId&refinement=showcounts:0&refinement=numresults:50000&irversion=640'., maxResults=50000, maxResultsPerDimension=50000}
      10:54:22,426 ERROR [DimensionValueCacheTools] Could not retrieve a cache for default. This may indicate communication problems with the MDEX
      --------------------------------------------------------------------------------------------------------------
      can anyone help me in this issue
      thanks in advance
        • 1. Re: ATG 10.1.2 installation ...
          Twinkle Tiwari
          @above,

          Can you check the below:

          1) Which version of MDEX engine are you using??
          2) Check if u can access this http://localhost:15000/admin.

          if above all are correct, then go to your ATG/ATG10.1.2/home/servers/atg_production_lockserver/localconfig/atg/endeca/assembler.properties and check what is the port configured.
          defaultMdexPort=16000


          Hope this helps, keep posting.

          Regards
          -Sumanth Kethe
          • 2. Re: ATG 10.1.2 installation ...
            Raghuram A
            hi,
            localhost:15000/admin is working fine
            and ive changed the defalumedx port to 16000
            than iam getting the following error

            -----------------------------------------------------------------------------------------
            11:53:16,642 ERROR [AssemblerTools] A problem occured assembling requested content. Response from the assembler was {previewModuleUrl=http://localhost:8006/preview, @type=ContentSlot, ruleLimit=1, @error=com.endeca.infront.content.ContentException: com.endeca.navigation.ENEConnectionException: Error establishing connection to retrieve Navigation Engine request 'http://localhost:16000/graph?node=0&profiles=sitegroup.siteGroupRegions|sitegroup.nonMobileSitesUS|sitegroup.sitesUS|sitegroup.siteGroupUS|site.storeSiteUS&offset=0&nbins=0&merchdebug=1&irversion=640'. Connection refused: connect Check MDEX Logs and specified query parameters. , contentCollection=/content/Shared/Global Search Configuration/Search Box}
            11:53:16,643 ERROR [InvokeAssembler] A problem occurred assembling the content for content item /content/Shared/Global Search Configuration/Search Box. The response received was {previewModuleUrl=http://localhost:8006/preview, @type=ContentSlot, ruleLimit=1, @error=com.endeca.infront.content.ContentException: com.endeca.navigation.ENEConnectionException: Error establishing connection to retrieve Navigation Engine request 'http://localhost:16000/graph?node=0&profiles=sitegroup.siteGroupRegions|sitegroup.nonMobileSitesUS|sitegroup.sitesUS|sitegroup.siteGroupUS|site.storeSiteUS&offset=0&nbins=0&merchdebug=1&irversion=640'. Connection refused: connect Check MDEX Logs and specified query parameters. , contentCollection=/content/Shared/Global Search Configuration/Search Box}. Servicing the error open parameter.
            11:53:17,331 INFO [SEORepository] SQL Repository startup complete
            11:53:23,211 ERROR [DimensionValueCacheTools] An error occured while attempting to determine the MDEX data_date and num_generations
            java.net.ConnectException: Connection refused: connect
            at java.net.PlainSocketImpl.socketConnect(Native Method)
            at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
            at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
            at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
            at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
            at java.net.Socket.connect(Socket.java:529)
            at java.net.Socket.connect(Socket.java:478)
            at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
            at sun.net.www.http.HttpClient.openServer(HttpClient.java:395)
            at sun.net.www.http.HttpClient.openServer(HttpClient.java:530)
            at sun.net.www.http.HttpClient.<init>(HttpClient.java:234)
            at sun.net.www.http.HttpClient.New(HttpClient.java:307)
            at sun.net.www.http.HttpClient.New(HttpClient.java:324)
            at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:970)
            at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:911)
            at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:836)
            at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1172)
            at java.net.URL.openStream(URL.java:1010)
            at atg.commerce.endeca.cache.DimensionValueCacheTools.getMDEXStats(DimensionValueCacheTools.java:775)
            at atg.commerce.endeca.cache.DimensionValueCacheTools.refreshCache(DimensionValueCacheTools.java:579)
            at atg.commerce.endeca.cache.DimensionValueCacheTools.fillEmptyCache(DimensionValueCacheTools.java:660)
            at atg.commerce.endeca.cache.DimensionValueCacheTools.getCache(DimensionValueCacheTools.java:315)
            at atg.commerce.endeca.cache.DimensionValueCacheTools.get(DimensionValueCacheTools.java:433)
            at atg.commerce.endeca.cache.DimensionValueCacheTools.getEntryWithSpecificAncestors(DimensionValueCacheTools.java:501)
            at atg.commerce.endeca.cache.DimensionValueCacheTools.get(DimensionValueCacheTools.java:468)
            at atg.commerce.endeca.cache.DimensionValueCacheDroplet.service(DimensionValueCacheDroplet.java:183)
            at atg.servlet.DynamoServlet.service(DynamoServlet.java:148)
            at atg.taglib.dspjsp.DropletTag.invokeServlet(DropletTag.java:440)
            at atg.taglib.dspjsp.DropletTag.doAfterBody(DropletTag.java:753)
            at org.apache.jsp.navigation.gadgets.catalog_jsp._jspx_meth_dsp_005fdroplet_005f0(catalog_jsp.java:1368)
            at org.apache.jsp.navigation.gadgets.catalog_jsp._jspService(catalog_jsp.java:304)
            at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
            at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:369)
            at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:322)
            at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:249)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
            at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:638)
            at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:543)
            at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:480)
            at atg.servlet.WrappingRequestDispatcher.include(WrappingRequestDispatcher.java:116)
            at atg.taglib.dspjsp.IncludeTag.doEndTag(IncludeTag.java:865)
            at org.apache.jsp.tag.web.store.pageContainer_tag._jspx_meth_dsp_005finclude_005f10(pageContainer_tag.java:2025)
            at org.apache.jsp.tag.web.store.pageContainer_tag.doTag(pageContainer_tag.java:728)
            at org.apache.jsp.index_jsp._jspx_meth_crs_005fpageContainer_005f0(index_jsp.java:485)
            at org.apache.jsp.index_jsp._jspx_meth_dsp_005fpage_005f1(index_jsp.java:452)
            at org.apache.jsp.index_jsp._jspService(index_jsp.java:119)
                 at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.userprofiling.ExpiredPasswordServlet.service(ExpiredPasswordServlet.java:378)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.servlet.pipeline.MimeTyperPipelineServlet.service(MimeTyperPipelineServlet.java:228)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.droplet.DropletEventServlet.service(DropletEventServlet.java:657)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.commerce.order.CommerceCommandServlet.service(CommerceCommandServlet.java:150)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.commerce.promotion.PromotionServlet.service(PromotionServlet.java:213)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.userprofiling.AccessControlServlet.service(AccessControlServlet.java:696)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.servlet.sessionsaver.SessionSaverServlet.service(SessionSaverServlet.java:2447)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.userprofiling.PageEventTriggerPipelineServlet.service(PageEventTriggerPipelineServlet.java:191)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.search.servlet.SearchClickThroughServlet.service(SearchClickThroughServlet.java:418)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.multisite.SiteSessionEventTriggerPipelineServlet.service(SiteSessionEventTriggerPipelineServlet.java:161)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.userprofiling.SessionEventTrigger.service(SessionEventTrigger.java:512)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.userprofiling.ProfilePropertyServlet.service(ProfilePropertyServlet.java:230)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.userprofiling.ProfileRequestServlet.service(ProfileRequestServlet.java:460)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.projects.store.servlet.pipeline.ProtocolSwitchServlet.service(ProtocolSwitchServlet.java:309)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.servlet.pipeline.DynamoPipelineServlet.service(DynamoPipelineServlet.java:491)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.servlet.pipeline.URLArgumentPipelineServlet.service(URLArgumentPipelineServlet.java:302)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.servlet.pipeline.PathAuthenticationPipelineServlet.service(PathAuthenticationPipelineServlet.java:392)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.servlet.security.ThreadUserBinderServlet.service(ThreadUserBinderServlet.java:113)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.dtm.TransactionPipelineServlet.service(TransactionPipelineServlet.java:234)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.servlet.pipeline.SecurityServlet.service(SecurityServlet.java:195)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.multisite.SiteContextPipelineServlet.service(SiteContextPipelineServlet.java:448)
            at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
            at atg.servlet.pipeline.HeadPipelineServlet.passRequest(HeadPipelineServlet.java:1271)
            at atg.servlet.pipeline.HeadPipelineServlet.service(HeadPipelineServlet.java:952)
            at atg.servlet.pipeline.PipelineableServletImpl.service(PipelineableServletImpl.java:272)
            at atg.filter.dspjsp.PageFilter.innerDoFilter(PageFilter.java:349)
            at atg.filter.dspjsp.PageFilter.doFilter(PageFilter.java:208)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
            at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:235)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
            at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:190)
            at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:92)
            at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.process(SecurityContextEstablishmentValve.java:126)
            at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.invoke(SecurityContextEstablishmentValve.java:70)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
            at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:158)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:330)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:829)
            at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:598)
            at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
            at java.lang.Thread.run(Thread.java:662)
            11:53:23,406 ERROR [DimensionValueCacheTools] Could not retrieve the data_date from the MDEX
            11:53:23,525 ERROR [DimensionValueCacheTools] Could not retrieve the num_generations from the MDEX
            11:53:24,815 ERROR [AssemblerTools] A problem occured assembling requested content. Response from the assembler was {enabled=true, previewModuleUrl=http://localhost:8006/preview, @type=DimensionValueCacheRefresh, showCountsEnabled=false, relRankStrategy=exact, @error=com.endeca.infront.navigation.NavigationException: com.endeca.navigation.ENEConnectionException: Error establishing connection to retrieve Navigation Engine request 'http://localhost:16000/search?terms=*&opts=rel%2bexact&node=0&rank=1&offset=0&groupby=product.repositoryId&refinement=showcounts:0&refinement=numresults:50000&irversion=640'. Connection refused: connect, maxResults=50000, maxResultsPerDimension=50000}
            11:53:24,816 ERROR [DimensionValueCacheTools] Could not retrieve a cache for default. This may indicate communication problems with the MDEX
            11:53:25,829 ERROR [DimensionValueCacheTools] An error occured while attempting to determine the MDEX data_date and num_generations
            java.net.ConnectException: Connection refused: connect
            at java.net.PlainSocketImpl.socketConnect(Native Method)
            at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
            at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
            • 3. Re: ATG 10.1.2 installation ...
              995048
              Hi, even i have the same error.
              2013-03-06 11:05:07,279 ERROR [nucleusNamespace.atg.commerce.endeca.cache.DimensionValueCacheTools] (http-127.0.0.1-8180-2) Could not retrieve the data_date from the MDEX
              2013-03-06 11:05:07,279 ERROR [nucleusNamespace.atg.commerce.endeca.cache.DimensionValueCacheTools] (http-127.0.0.1-8180-2) Could not retrieve the num_generations from the MDEX

              for me the localhost:15000 link also does not work.
              Thanks,
              Babu
              • 4. Re: ATG 10.1.2 installation ...
                Raghuram A
                please use endeca commerce 3.1.1 for this setup then it will work fine for me it worked fine after changing the endeca commerce 3.0.2 to 3.1.1
                good luck :)
                • 5. Re: ATG 10.1.2 installation ...
                  Praveen210489

                  please change your default mdex port back to 15000 i.e the DGRAPH port that u have mentioned during ur application deployment,then restart ur servers...the issue

                   

                  Hi, even i have the same error.

                  2013-03-06 11:05:07,279 ERROR [nucleusNamespace.atg.commerce.endeca.cache.DimensionValueCacheTools] (http-127.0.0.1-8180-2) Could not retrieve the data_date from the MDEX

                  2013-03-06 11:05:07,279 ERROR [nucleusNamespace.atg.commerce.endeca.cache.DimensionValueCacheTools] (http-127.0.0.1-8180-2) Could not retrieve the num_generations from the MDEX



                  will be solved