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3 Replies Latest reply: Feb 14, 2013 2:05 AM by Erik Janssen RSS

Forms- ERROR: Abnormal termination, Error Code: C0000005 ACCESS_VIOLATION -

990927 Newbie
Currently Being Moderated
Hi All,

I know that our system is using very old technologies (ie Java version, AS 10g 10R2, IE 8, etc). But due to the nature of the application, we can't upgrade it yet for a lot of both technical & political reasons ( i know some of you guys out there are in the same boat as we do)...

Anyways, given the above, we are having this Oracle 10g Forms issue where it just crashes, crash in a sense that the frmweb.exe just died for some reason ( which we are trying to figure out). I know the best way to find the culprit of this issue is to contact Support but given that our current platform, the support guys will just tell us to b49g3r off and use 11g.... So I was hoping to get some feedback from the general public on how to exactly find the culprit code... We tried a lot of things like, enabling trace from forms level (then run xlate to analyze) but given the "random nature" of the error we cannot capture where the error is coming from, we tried enablign a debug for some users but yields to no access....

Maybe there are some Gurus out there that can help us with our problem. Everytime the frmweb.exe dies, it leaves a trace file something like this:

[02/13/13 11:32:01 AUS Eastern Daylight Time]::Client Status [ConnId=0, PID=12916]
     >> ERROR: Abnormal termination, Error Code: C0000005 ACCESS_VIOLATION

======================= STACK DUMP =======================

Fault address: 66453C89 01:00002C89
Module: D:\Apps\oracle\ias\10.1.2\FRPrdHome3\bin\frmw.dll

System Information:
Operating System: Windows NT Version 5.2 Build 3790 Service Pack 2
Command line: frmweb server webfile=HTTP-0,0,1,default,165.142.10.51
FORM/BLOCK/FIELD: VISATMO:VISAT_ANSWERS.<NULL>
Last Trigger: WHEN-VALIDATE-RECORD - (Successfully Completed)
Msg: <NULL>
Last Builtin: NEXT_RECORD - (Successfully Completed)

Registers:
EAX:00000062
EBX:00000008
ECX:00000058
EDX:03E171F8
ESI:04636640
EDI:012BD5D8
CS:EIP:0023:66453C89
SS:ESP:002B:0012B40C EBP:04636390
DS:002B ES:002B FS:0053 GS:002B
Flags:00210202
------------------- Call Stack Trace ---------------------
Frameptr RetAddr Param#1 Param#2 Param#3 Param#4 Function Name
0x04636390 04621a4c 03de287c 00042904 00000000 00000000 0x66453c89
0x04622850 00000000 04580038 00000000 0458003c 00000000 0x04621a4c
0x04580030 004f4d54 00000000 61666564 00746c75 00000000 0x00000000
------------------- End of Stack Trace -------------------

Any forms expert or gurus out there that can help us solve this riddle?

thanks!
  • 1. Re: Forms- ERROR: Abnormal termination, Error Code: C0000005 ACCESS_VIOLATION -
    Erik Janssen Pro
    Currently Being Moderated
    Whilst error correcting support may have ended for your Forms version, the product is still covered by sustaining support. The support folks won't tell you to 'b49g3r' off, though they might indeed tell you to start preparing for an 11g upgrade. So they might still be able to help you with this issue with the restriction that they won't be able to get a patch anymore, should your issue be caused by a net yet discovered bug or by a bug which is fixed in 11g. To see your entitlements, check the definition of Sustaining Support in the [url http://www.oracle.com/us/support/library/lifetime-support-middleware-069163.pdf]Lifetime Support (PDF) policies brochure for Middleware.

    And have you patched up your environment as per the instructions in Note [url https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=415222.1]415222.1, "Steps to Maintain Oracle Application Server 10g Release 2 (10.1.2"?

    Thanks,
    EJ
  • 2. Re: Forms- ERROR: Abnormal termination, Error Code: C0000005 ACCESS_VIOLATION -
    990927 Newbie
    Currently Being Moderated
    Thanks for the reply, Yes we have followed that document and also applied the 10.1.2.3 patch as detailed in      Forms/Reports 10gR2 (10.1.2) - Premier Support Ends [ID 1506026.1]


    Here's the actual reply from support:

    =======
    As we mentioned before, we have provided over 14 suggestions for your issues.
    And you also applied the final 10gR2 forms patch in your server.
    So, we have no more idea or suggestion for your issue.

    * Since your issue is still exist, please upgrade to 11g.
    It is the only option for your issue. *

    Thank you very much for your understanding.
    =======

    and the status of the SR is "Solution Offered".... I want to bang my head on the wall after reading this reply... :(

    Any tools out there that can analyze the trace file?
  • 3. Re: Forms- ERROR: Abnormal termination, Error Code: C0000005 ACCESS_VIOLATION -
    Erik Janssen Pro
    Currently Being Moderated
    I rest my case then. Apparently Oracle Support has assisted you with this matter to the best they can but they are limited as there is no error correction support anymore for your version. A little credit for Oracle's support organisation would be in place, they didn't tell you to 'b49g3r' off straight away.

    I am not working with Forms and as such not familiar with debugging but your dump file seems to give the code which is relevant to the issue :
    FORM/BLOCK/FIELD: VISATMO:VISAT_ANSWERS.<NULL>
    Last Trigger: WHEN-VALIDATE-RECORD - (Successfully Completed)
    Msg: <NULL>
    Last Builtin: NEXT_RECORD - (Successfully Completed)
    You may want to Google a bit for some additional information. The post http://www.orafaq.com/forum/t/56245/2 seems to illustrate quit nicely how to debug these kind of issues.

    Thanks,
    EJ

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