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LCM: R12 Install/Upgrade
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: Feb 19, 2013 5:45 AM by
Pre-upgrade steps - Note 884201.1
Feb 19, 2013 5:45 AM
I am going through the 'Pre-upgrade' section in the Upgrade Guide Release 11i to 12.1.1 (E16342-04)
I am confused in the Enterprise Asset Management section regarding Install Base Parameters and following
I have licensed CSI and given myself the 'Customer Support' responsibility
I have navigated to Customer Management / Contact Centre and need to create a new Internal Party
It seems to allow me to create a Contact or Customer party, which do I do ?
If Customer, I presume the type should be Organization.
I have looked for guidance on this on Oracle Support and the internet and can't seem to find any.
I would be grateful for any advice.
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