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Can you provide few more details -
1. Exact version and patch level of your B2B?
2. When you say duplicate then does it mean that you are seeing two business message report for same message or You see only one report at B2B and middleware is receiving the message twice?
3. Which document and exchange protocols are you using?
There were few known bugs related to duplicate message appearance so it's good that you have logged a SR in parallel with support. You might be hitting one of the known bugs. Can you also let me know the SR number please?