1 Reply Latest reply: Mar 23, 2013 3:25 AM by 666438 RSS

    Getting EM incident Service ID in email template

    Ganesh
      Hi Guys,

      We have monitoring for OSB and when a proxy service is down, an incident is created.

      Is it possible to get the "Service ID" in the email template? If yes, what is the attribute/label for this?

      Given below is the Incident Details from Incident Manager.

      "Service ID" seems to be specific for this particular metric group.

      ID     26007
      Metric     Service Status
      Metric Group     OSB Service Status Metrics
      Service ID     ProxyService/XX/proxy/v10/AID...
      Target     /XX_soa_domain/soa_domain/osb_ms04/osb_ms04_osb(Oracle Service Bus)Target Information
      Incident Created     Jan 31, 2013 5:57:09 PM EST
      Last Updated     Jan 31, 2013 6:02:13 PM EST
      Summary     OSB Service status is down.
      Internal Event Name     OSBServiceStatus:svcStatus
      Event Type     Metric Alert
      Category     Availability


      Thanks!