Looking for a way to stop excess credit on an overpayment SA from being refunded by the system AP process. Scenario: all the other SAs have been paid down by an overpayment SA and there is still a credit on the overpayment SA. The system creates a refund for the customer. In this case, it is preffered that the remaining credit remain on the Overpayment SA so it can be applied toward the next billed charges. Anyone out there worked on something like this?
at what moment does the credit in the overpayment is used to pay the SA's?. for example if it is at bill completion then my guess is that there is a bill completion algorithm which creates the refund adjustment when all the SA's are paid, so probably you need to plug it out, I don't think there is any base process that creates the refund automatically(please correct me if I am wrong)