14 Replies Latest reply on Sep 18, 2013 3:12 AM by user13062020

OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

994109 Mar 27, 2013 8:15 AM

Hi,
Now I want to run Openscript cases from OTM, OTM is installed in another machine.I add the recorded srcipt to the OTM, set the "Quick Run", then run it from OTM, but always got:"Failed Cannot get a connection from helper after 120 seconds. ".
I googled this thread to solve the problem: https://forums.oracle.com/forums/thread.jspa?threadID=2134832
But there is something I don't understand:

1.Should I install browser helper to my local machine or to the remote machin which installed the OTM? I tried install browser helper to my local machine , but still the same error message("Failed Cannot get a connection from helper after 120 seconds."). While I tried install it to remote machine, it says "There are 3 instances of Internet Explorer running." though I make sure that there are no browser running or restart my PC. Why I cannot install it successfully?

2.I run "C:\OracleATS\agentmanager\bin\AgentManagerService.exe -c C:\OracleATS\agentmanager\bin" (C:\OracleATS is installed path) in a command prompt on the remote machine which installed the OTM .The following is displayed messages:

C:\>C:\OracleATS\agentmanager\bin\AgentManagerService.exe -c C:\OracleATS\agentmanager\bin\AgentManagerService.conf
wrapper | --> Wrapper Started as Console
wrapperp | port 1787 already in use, using port 1788 instead.
wrapper | Launching a JVM...
jvm 1 | Wrapper (Version 3.0.3)
jvm 1 |
jvm 1 | java.lang.InterruptedException
jvm 1 | at java.lang.Object.wait(Native Method)
jvm 1 | at oracle.oats.empstart.PortListener.getContRequest(PortListe
.java:251)
jvm 1 | at oracle.oats.empstart.EmpStartMain.parseRequests(EmpStartMa
java:1201)
jvm 1 | at oracle.oats.empstart.EmpStartMain.<init>(EmpStartMain.java
2)
jvm 1 | at oracle.oats.empstart.EmpStartMain.main(EmpStartMain.java:3

jvm 1 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method
jvm 1 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAc
sorImpl.java:39)
jvm 1 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(Delegating
hodAccessorImpl.java:25)
jvm 1 | at java.lang.reflect.Method.invoke(Method.java:597)
jvm 1 | at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSim
App.java:106)
jvm 1 | at java.lang.Thread.run(Thread.java:662)

Why is there InterruptedException ??

So, how can I run recorded scripts from OTM successfully?
I'm looking forward to your help!Thanks very much!

Regards,
Angyoung

1. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

Deepu Muraleedharan Mar 27, 2013 8:37 AM (in response to 994109)

Hi,
Are you able to ping and telnet between two machines.

Regards,
Deepu M
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2. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

994109 Mar 27, 2013 8:43 AM (in response to Deepu Muraleedharan)

Hi Deepu,

Yes, I do can ping and telnet the remote machine.

Regards,
Angyoung
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3. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

Deepu Muraleedharan Mar 27, 2013 8:55 AM (in response to 994109)

Is script folder shared and repository is same in OTM and OpenScript
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4. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

994109 Mar 27, 2013 9:28 AM (in response to Deepu Muraleedharan)

I copy scripts to the remote machine which installed OTM, then add them to OTM :-D
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5. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

Deepu Muraleedharan Mar 27, 2013 10:09 AM (in response to 994109)

Did you stoped the Agent in OTM server? Stop Agent service in OTM server and run your command from cmd promt. Also do the same in your local machine.

Note:- the folder where script resides must be accessible in both machines. Share the folder which contains the script.

You want to run the script in a client machine right????

Regards,
Deepu M
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6. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

999540 Mar 27, 2013 2:21 PM (in response to 994109)

The BHO connection error is commonly caused by the toolbar being disabled. In IE, check to ensure the Oracle.OATS.Openscript.ITToolBar.OpenScriptToolBar and OpenScriptBHO are enabled for ALL ACCOUNTS. By default, the Agent service runs under the Local System account.
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7. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

994109 Mar 29, 2013 7:51 AM (in response to Deepu Muraleedharan)

Thank you Deepu! I've install browser helper successfully now.But there is another problem now.

The OTM is installed in a remote machine, and I log in the OTM from my local machine through IE, add the scripts which I copied to the remote machine, so I don't share any folders.

I choose to run the scripts on OTM server, but it says "Failed Find Object timeout. " though I can play the scripts successfully on my local machine with OpenScript. Do you know the reason? Can this caused by the different software version? I just find that the OpenScript version install in my local machine is higher than that in the remote machine.

Regards,
Angyoung
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8. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

994109 Apr 2, 2013 9:20 AM (in response to Deepu Muraleedharan)

Hi Deepu,

The error message "Cannot get a connection from helper after 120 seconds. " appears again...
I want to run recorded scripts by OpenScript on OTM ,which installed in a remote machine. All the record scripts can be palybacked successfully in my local and the remote machine through OpneSciript.
Here are the questions;
1) I try to install Browser Helper with the InstallBrowserHelper.bat in the remote machin, but a popup says "There aer 3 instances of Internet Explorer running" though I confirm there is no IE or Firefox or other browsers are running. Even restart my PC then double click the .bat file , the same popup appears.
I also tried to install Browser Helper with browserHelpersInstaller.jar file, but end with the same popup saying "There aer 3 instances of Internet Explorer running".
So, how can I install the Browser Helper successfully?? And why always 3 instances of Internet Explorer running?

2)I tried Run c:\> C:\OracleATS\agentmanager\bin\AgentManagerService.exe -c C:\OracleATS\agentmanager\bin\AgentManagerService.conf, and got below message from cmd window:
wrapper | --> Wrapper Started as Console
wrapper | Launching a JVM...
jvm 1 | Wrapper (Version 3.0.3)
jvm 1 |

then run the script though OTM, only got a IE explorer opened , stopped at the login page in the remote machine and falied message from OTM Result Detail saying "Failed Failed to playback: No browser launched. "
[1] Why dosen't it go on playback like that in OpenScript?
[2] I want to playback the script in FireFox, but why does it start a IE even though I set the default explore to be FireFox? How can I make it start FireFox?

Solution 1) and 2) are different methods, right? I mean , with solution 2) I don't need to install browser helper ?

Thank you very much for your help :）

Regards.
Angyoung
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9. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

user3583834 Jul 23, 2013 7:07 PM (in response to 994109)

Hi Angyoung

did you manage to solve this issue after all? I am facing the same situation. I started manually the ManagerService and have the same result: browser opens with login but stopped at the login page in the remote machine and falied message from OTM Result Detail saying "Failed Failed to playback: No browser launched. "

looking forward to your solution!

regards
Niels
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10. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

Deepu Muraleedharan Jul 24, 2013 4:36 AM (in response to user3583834)

Hi Neil,

Reinstall helper services and make sure add-ons are enabled in IE. Also mention a -delayPercentage 1 in command line settings in OTM.

Cheers,
Deepu M
deepu.murali45@yahoo.co.in
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11. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

user3583834 Jul 25, 2013 1:44 PM (in response to Deepu Muraleedharan)

Hi Deepu

thanks for your repl;y. i ran the uninstallbrowserhelper and the installbrowserhelper (as administrator).
i manually started the agentmanagerservice.exe. with -c c:\oracleats\agentmanager\bin\agentmanagerservice.conf as parameter (the cmd pops up but the service remaines unstarted in services overview)
the follwing addons are active: oracle.OATS.openscript.IEToolbar.openscripttoolbar and Openscript BHO
i ran with -delayPercentage 1 in command line settings in OTM

unfortunately... no success. is there anything else i could verify?

regards
N
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12. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

Deepu Muraleedharan Jul 26, 2013 4:47 AM (in response to user3583834)

Do a clean reinstall of OracleATS
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13. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

Deepu Muraleedharan Jul 26, 2013 6:13 AM (in response to Deepu Muraleedharan)

Hi,

Step1: Uninstall ATS products and Oracle XE database

Step2: Remove/Rename the following folders.

Remove/Rename ATS install directory (e.g. C:\OracleATS).
Remove/Rename the directory: C:\Documents and Settings\username\osworkspace (depends on your Operating System, it may look like: C:\Users\username\osworkspace)
Remove/Rename the directory: C:\Program Files\Oracle\Inventory ( depends on your Operating System, it may look like: C:\Program Files (x86)\Oracle\Inventory)
C:\Windows\rsw.ini

Step3: Remove the following Services (if services exist)
Start -> Run. Enter "cmd" Type the command: sc delete servicename
Oracle Application Testing Suite Application Service

Step4: Remove the Registry Keys (if exist)

Start -> Run. Enter "regedit" to launch Registry Editor. Remove the keys below:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Oracle Application Testing Suite Application Services

HKEY_LOCAL_MACHINE\Software\Oracle\Oracle Application Testing Suite and Oracle Test Management

Step5: Restart your System

Step6: Install ATS with admin privilege

Regards,
Deepu M
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14. Re: OTM/run Openscript:Cannot get a connection from helper after 120 seconds.

user13062020 Sep 18, 2013 3:12 AM (in response to Deepu Muraleedharan)

Hi Angyoung,

Can you please use the command "-formsft.startup_timeout 300 in the command line settings (When opening run settings and pointing script to run,you can see this) field of OTM and try to run the script.Please let me know the result.

Regards,
Sandeep.
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