996464 wrote:Things to do:
I've been on the phone with Vue, a person on the other side didn't give me any solution..
Only that the status of my exam is error (I can also see that on my current activity at www.pearsonvue.com, the status of my exam is Error) and that I have to wait for the status to change.
I've ask how long do I have to wait, but they don't know the answer, just be patient.
I've told that my voucher expires soon, and that because of my prescheduled business activities I'm not able to write the test before the expiration date of my voucher.
They told me that I have to do it before the expiration date. I could if I had a response from Vue, if the status of my exam had changed within these 4 days that have passed after my exam.. but now I have obligations and can't do it on time. :(
Till the status changes I can't do anything, all I have is wait.
And ad far as I can see, even if they change my status, I won't have an opportunity to write my test again because of the expiration date.
Do you think I have any rights to ask Vue for another voucher?
I think they have responsibility because the error has occurred during my exam, and also because I'm waiting so long for their answer.
Please give me an advice..
996464 wrote:I am very sure of that:
Incident number: 204738074.
I'm 100% percent sure I didn't physically stop the test.
At the test center they say it was a technical problem, they have sent the logs of the test to Vue; Vue gave them the answer confirming it was a technical problem.You probably have more of a problem if Vue cancel your test and refund than if they rearrange it.