This discussion is archived
7 Replies Latest reply: Apr 1, 2013 11:13 AM by Srini VEERAVALLI RSS

Error while starting the Informatica services

882628 Newbie
Currently Being Moderated
Hi All,

I have installed Informatica on my local machine. All of sudden my Informatica services in services.msc went down. If I start the Informatica service means, it is starting in services.msc. But after few seconds it is again going down in services.msc. Again if I start the service then it is starting and after 15 seconds it is going down again and again. I am not sure with the issue.
Due to that Informatica administrator page is not logging in and also I couldn’t connect to any of the Informatica clients.

I checked the catalina.out file and find the below error message:

Cannot start node due to the error: [[RSVCSHARED_00014] The Repository Capability ['Persistence'] failed to initialize due to: '[DBPERSISTER_0009] Failed to connect to database with connection string 'jdbc:informatica:oracle://localhost:1521;ServiceName=ora.idc.oracle.com;MaxPooledStatements=20;CatalogOptions=0;BatchPerformanceWorkaround=true' as user 'hdm'']
Starting Tomcat on HTTP port 6005.
Domain service init method is called.
#
# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x2b9cd2fe, pid=7920, tid=7980
#
# Java VM: Java HotSpot(TM) Client VM (11.2-b01 mixed mode windows-x86)
# Problematic frame:
# C [PMUTILS.dll+0xed2fe]
#
# An error report file with more information is saved as:
# C:\Informatica\9.0.1\tomcat\bin\hs_err_pid7920.log
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

The content of hs_err_pid7920.log is:
#
# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x2b9cd2fe, pid=7920, tid=7980
#
# Java VM: Java HotSpot(TM) Client VM (11.2-b01 mixed mode windows-x86)
# Problematic frame:
# C [PMUTILS.dll+0xed2fe]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x00b79c00): JavaThread "main" [_thread_in_native, id=7980, stack(0x00090000,0x00190000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x00000000, EBX=0xffffffff, ECX=0x71d7e78e, EDX=0x00190000
ESP=0x0018ed2c, EBP=0x00000000, ESI=0x00000000, EDI=0x00000000
EIP=0x2b9cd2fe, EFLAGS=0x00010246

Top of Stack: (sp=0x0018ed2c)
0x0018ed2c: a5478bb0 00b79c00 256a9688 0018eff4
0x0018ed3c: 256a9688 2e963ca4 2e940828 2e963d44
0x0018ed4c: 00000000 0018efd4 00000000 00b79c00
0x0018ed5c: 0018edec 00b79c00 00000000 00000000
0x0018ed6c: 0000000b 0018ef08 00b79c00 00000000
0x0018ed7c: 00000114 00000006 00000001 00001db1
0x0018ed8c: 00000002 00650053 00760072 00630069
0x0018ed9c: 00200065 00610050 006b0063 00310020

Instructions: (pc=0x2b9cd2fe)
0x2b9cd2ee: 10 33 ff ff d0 83 7c 24 54 06 72 54 8b 44 24 20
0x2b9cd2fe: 8b 08 55 55 8d 54 24 34 52 55 68 cc 2c a1 2b 50


Stack: [0x00090000,0x00190000], sp=0x0018ed2c, free space=1019k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [PMUTILS.dll+0xed2fe]

[error occurred during error reporting (printing native stack), id 0xc0000005]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.informatica.powercenter.sdkint.repository.ISystemUtility._getNumberOfCpuSockets()I+0
j com.informatica.powercenter.sdkint.repository.ISystemUtility.getNumberOfCpuSockets()I+0
j com.informatica.isp.domainservice.nodeconfiguration.NodePredefinedResourceLoader.loadPredefinedResources(Ljava/lang/String;)Ljava/util/List;+308
j com.informatica.isp.corecommon.core.NodeResources.listPredefinedResources(Ljava/lang/String;)Ljava/util/List;+26
j com.informatica.isp.domainservice.nodeconfiguration.NodeConfigurationImpl.init(Lcom/informatica/isp/domainrepositoryservice/DomainRepositoryService;)V+99
j com.informatica.isp.domainservice.DomainServiceImpl.init()V+133
j com.informatica.isp.domainservice.DomainServiceLifeCycleHandler.initService()V+26
j com.informatica.pcsf.servicesframework.service.impl.Service.init(Lcom/informatica/pcsf/servicesframework/service/impl/PortHandler;)V+55
j com.informatica.pcsf.servicesframework.service.impl.ServicesFrameworkImpl.startService(Lcom/informatica/pcsf/servicesframework/service/ServiceMetadata;)V+65
j com.informatica.isp.tools.ispstarter.JSFStarter.init()V+515
j com.informatica.isp.tools.ispwebstarter.ISPWebStarterServlet.init()V+3
j javax.servlet.GenericServlet.init(Ljavax/servlet/ServletConfig;)V+6
j org.apache.catalina.core.StandardWrapper.loadServlet()Ljavax/servlet/Servlet;+717
j org.apache.catalina.core.StandardWrapper.load()V+2
j org.apache.catalina.core.StandardContext.loadOnStartup([Lorg/apache/catalina/Container;)V+172
j org.apache.catalina.core.StandardContext.start()V+1219
j org.apache.catalina.core.ContainerBase.addChildInternal(Lorg/apache/catalina/Container;)V+149
j org.apache.catalina.core.ContainerBase.addChild(Lorg/apache/catalina/Container;)V+26
j org.apache.catalina.core.StandardHost.addChild(Lorg/apache/catalina/Container;)V+25
j org.apache.catalina.startup.HostConfig.deployWAR(Ljava/lang/String;Ljava/io/File;Ljava/lang/String;)V+482
j org.apache.catalina.startup.HostConfig.deployWARs(Ljava/io/File;[Ljava/lang/String;)V+223
j org.apache.catalina.startup.HostConfig.deployApps()V+25
j org.apache.catalina.startup.HostConfig.start()V+147
j org.apache.catalina.startup.HostConfig.lifecycleEvent(Lorg/apache/catalina/LifecycleEvent;)V+132
j org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(Ljava/lang/String;Ljava/lang/Object;)V+68
j org.apache.catalina.core.ContainerBase.start()V+306
j org.apache.catalina.core.StandardHost.start()V+303
j org.apache.catalina.core.ContainerBase.start()V+266
j org.apache.catalina.core.StandardEngine.start()V+221
j org.apache.catalina.core.StandardService.start()V+132
j org.apache.catalina.core.StandardServer.start()V+88
j org.apache.catalina.startup.Catalina.start()V+32
v ~StubRoutines::call_stub
j sun.reflect.NativeMethodAccessorImpl.invoke0(Ljava/lang/reflect/Method;Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+0
j sun.reflect.NativeMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+87
j sun.reflect.DelegatingMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+6
j java.lang.reflect.Method.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+161
j org.apache.catalina.startup.Bootstrap.start()V+37
j org.apache.catalina.startup.Bootstrap.main([Ljava/lang/String;)V+158
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x28e20400 JavaThread "Timer-2" daemon [_thread_blocked, id=7472, stack(0x2b6c0000,0x2b7c0000)]
0x28e1fc00 JavaThread "pool-1-thread-1" [_thread_in_native, id=812, stack(0x2b580000,0x2b680000)]
0x28e1f800 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#2" daemon [_thread_blocked, id=4944, stack(0x2b440000,0x2b540000)]
0x28e1f400 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#1" daemon [_thread_blocked, id=7584, stack(0x2b300000,0x2b400000)]
0x28e1ec00 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#0" daemon [_thread_blocked, id=1492, stack(0x2b1c0000,0x2b2c0000)]
0x28e1e800 JavaThread "Timer-1" daemon [_thread_blocked, id=7896, stack(0x2b080000,0x2b180000)]
0x28e1e000 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#2" daemon [_thread_blocked, id=324, stack(0x2af40000,0x2b040000)]
0x00b00c00 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#1" daemon [_thread_blocked, id=6196, stack(0x2ae00000,0x2af00000)]
0x00b00800 JavaThread "com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#0" daemon [_thread_blocked, id=6460, stack(0x2acc0000,0x2adc0000)]
0x28b4c400 JavaThread "Timer-0" daemon [_thread_blocked, id=7064, stack(0x2ab80000,0x2ac80000)]
0x28ce0400 JavaThread "UserManagementServiceBroadcaster" daemon [_thread_blocked, id=1644, stack(0x29a70000,0x29b70000)]
0x28ce1400 JavaThread "DomainConfigurationServiceBroadcaster" daemon [_thread_blocked, id=7712, stack(0x29930000,0x29a30000)]
0x28dc8400 JavaThread "Thread-1" daemon [_thread_blocked, id=7032, stack(0x297f0000,0x298f0000)]
0x28dc8000 JavaThread "Thread 6 of 6 in DomainServiceThreadPool" daemon [_thread_blocked, id=4344, stack(0x296b0000,0x297b0000)]
0x28c4fc00 JavaThread "Thread 5 of 6 in DomainServiceThreadPool" daemon [_thread_blocked, id=2208, stack(0x29570000,0x29670000)]
0x28c4f400 JavaThread "Thread 4 of 6 in DomainServiceThreadPool" daemon [_thread_blocked, id=7764, stack(0x29430000,0x29530000)]
0x28c4f000 JavaThread "Thread 3 of 6 in DomainServiceThreadPool" daemon [_thread_blocked, id=528, stack(0x29330000,0x29430000)]
0x28ce3400 JavaThread "Thread 2 of 6 in DomainServiceThreadPool" daemon [_thread_blocked, id=7532, stack(0x29230000,0x29330000)]
0x28c3dc00 JavaThread "Thread 1 of 6 in DomainServiceThreadPool" daemon [_thread_blocked, id=6804, stack(0x29130000,0x29230000)]
0x00af3000 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=7476, stack(0x27af0000,0x27bf0000)]
0x00aed000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=7292, stack(0x279b0000,0x27ab0000)]
0x00ae1c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=1180, stack(0x27870000,0x27970000)]
0x00ace800 JavaThread "Finalizer" daemon [_thread_blocked, id=7360, stack(0x27730000,0x27830000)]
0x00aca000 JavaThread "Reference Handler" daemon [_thread_blocked, id=5392, stack(0x275f0000,0x276f0000)]
=>0x00b79c00 JavaThread "main" [_thread_in_native, id=7980, stack(0x00090000,0x00190000)]

Other Threads:
0x00ac6c00 VMThread [stack: 0x274b0000,0x275b0000] [id=2060]
0x00af3800 WatcherThread [stack: 0x27c30000,0x27d30000] [id=4612]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 18240K, used 3293K [0x03250000, 0x04610000, 0x059b0000)
eden space 16256K, 20% used [0x03250000, 0x03587618, 0x04230000)
from space 1984K, 0% used [0x04420000, 0x04420000, 0x04610000)
to space 1984K, 0% used [0x04230000, 0x04230000, 0x04420000)
tenured generation total 241984K, used 22696K [0x059b0000, 0x14600000, 0x23250000)
the space 241984K, 9% used [0x059b0000, 0x06fda0a0, 0x06fda200, 0x14600000)
compacting perm gen total 37376K, used 37232K [0x23250000, 0x256d0000, 0x27250000)
the space 37376K, 99% used [0x23250000, 0x256ac290, 0x256ac400, 0x256d0000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x00433000      C:\Informatica\9.0.1\tomcat\bin\infasvcs.exe
0x77a80000 - 0x77c00000      C:\windows\SysWOW64\ntdll.dll
0x77150000 - 0x77260000      C:\windows\syswow64\kernel32.dll
0x75980000 - 0x759c7000      C:\windows\syswow64\KERNELBASE.dll
0x758e0000 - 0x75980000      C:\windows\syswow64\ADVAPI32.dll
0x769d0000 - 0x76a7c000      C:\windows\syswow64\msvcrt.dll
0x77490000 - 0x774a9000      C:\windows\SysWOW64\sechost.dll
0x76cb0000 - 0x76da0000      C:\windows\syswow64\RPCRT4.dll
0x755e0000 - 0x75640000      C:\windows\syswow64\SspiCli.dll
0x755d0000 - 0x755dc000      C:\windows\syswow64\CRYPTBASE.dll
0x6d8b0000 - 0x6db06000      C:\Informatica\9.0.1\java\jre\bin\client\jvm.dll
0x76780000 - 0x76880000      C:\windows\syswow64\USER32.dll
0x768b0000 - 0x76940000      C:\windows\syswow64\GDI32.dll
0x76bc0000 - 0x76bca000      C:\windows\syswow64\LPK.dll
0x76c10000 - 0x76cad000      C:\windows\syswow64\USP10.dll
0x73b60000 - 0x73b92000      C:\windows\system32\WINMM.dll
0x7c340000 - 0x7c396000      C:\windows\system32\MSVCR71.dll
0x76ef0000 - 0x76f50000      C:\windows\system32\IMM32.DLL
0x76dc0000 - 0x76e8c000      C:\windows\syswow64\MSCTF.dll
0x74590000 - 0x745dc000      C:\windows\system32\apphelp.dll
0x6d340000 - 0x6d348000      C:\Informatica\9.0.1\java\jre\bin\hpi.dll
0x77a50000 - 0x77a55000      C:\windows\syswow64\PSAPI.DLL
0x6d860000 - 0x6d86c000      C:\Informatica\9.0.1\java\jre\bin\verify.dll
0x6d3e0000 - 0x6d3ff000      C:\Informatica\9.0.1\java\jre\bin\java.dll
0x6d8a0000 - 0x6d8af000      C:\Informatica\9.0.1\java\jre\bin\zip.dll
0x75af0000 - 0x7673a000      C:\windows\syswow64\SHELL32.DLL
0x76e90000 - 0x76ee7000      C:\windows\syswow64\SHLWAPI.dll
0x77260000 - 0x773bc000      C:\windows\syswow64\ole32.dll
0x6d6c0000 - 0x6d6d3000      C:\Informatica\9.0.1\java\jre\bin\net.dll
0x76bd0000 - 0x76c05000      C:\windows\syswow64\WS2_32.dll
0x758d0000 - 0x758d6000      C:\windows\syswow64\NSI.dll
0x74ee0000 - 0x74f1c000      C:\windows\system32\mswsock.dll
0x74970000 - 0x74976000      C:\windows\System32\wship6.dll
0x74ed0000 - 0x74ed5000      C:\windows\System32\wshtcpip.dll
0x74870000 - 0x74886000      C:\windows\system32\CRYPTSP.dll
0x74830000 - 0x7486b000      C:\windows\system32\rsaenh.dll
0x74ec0000 - 0x74ecb000      C:\windows\system32\profapi.dll
0x739f0000 - 0x73a00000      C:\windows\system32\NLAapi.dll
0x739e0000 - 0x739f0000      C:\windows\system32\napinsp.dll
0x739c0000 - 0x739d2000      C:\windows\system32\pnrpnsp.dll
0x739b0000 - 0x739bd000      C:\windows\system32\wshbth.dll
0x749f0000 - 0x74a34000      C:\windows\system32\DNSAPI.dll
0x739a0000 - 0x739a8000      C:\windows\System32\winrnr.dll
0x749d0000 - 0x749ec000      C:\windows\system32\IPHLPAPI.DLL
0x749c0000 - 0x749c7000      C:\windows\system32\WINNSI.DLL
0x73b50000 - 0x73b56000      C:\windows\system32\rasadhlp.dll
0x74930000 - 0x74968000      C:\windows\System32\fwpuclnt.dll
0x6d610000 - 0x6d619000      C:\Informatica\9.0.1\java\jre\bin\management.dll
0x6d6e0000 - 0x6d6e9000      C:\Informatica\9.0.1\java\jre\bin\nio.dll
0x2b7c0000 - 0x2b810000      C:\Informatica\9.0.1\server\bin\pmjrepn.dll
0x00870000 - 0x00890000      C:\Informatica\9.0.1\server\bin\pmsdkcmn.dll
0x2b810000 - 0x2b88a000      C:\Informatica\9.0.1\server\bin\pmdec.dll
0x28690000 - 0x2869c000      C:\Informatica\9.0.1\server\bin\pmassert.dll
0x6b850000 - 0x6bbf1000      C:\windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.1_none_dcc7eae99ad0d9cf\mfc90u.dll
0x74770000 - 0x74813000      C:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll
0x745e0000 - 0x74664000      C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll
0x721c0000 - 0x721c5000      C:\windows\system32\MSIMG32.dll
0x76940000 - 0x769cf000      C:\windows\syswow64\OLEAUT32.dll
0x286b0000 - 0x286bd000      C:\Informatica\9.0.1\server\bin\pmcutils.dll
0x74b20000 - 0x74b71000      C:\windows\system32\WINSPOOL.DRV
0x74280000 - 0x742bc000      C:\windows\system32\OLEACC.dll
0x2b890000 - 0x2b8bd000      C:\Informatica\9.0.1\server\bin\pmi18n.dll
0x4a800000 - 0x4a89c000      C:\Informatica\9.0.1\server\bin\pmicuuc32.dll
0x4ad00000 - 0x4b81d000      C:\Informatica\9.0.1\server\bin\pmicudt32.dll
0x4a900000 - 0x4a9b0000      C:\Informatica\9.0.1\server\bin\pmicuin32.dll
0x2b8e0000 - 0x2bb38000      C:\Informatica\9.0.1\server\bin\PMUTILS.dll
0x75300000 - 0x75307000      C:\windows\system32\WSOCK32.dll
0x2bb50000 - 0x2bb6b000      C:\Informatica\9.0.1\server\bin\pmserial.dll
0x71af0000 - 0x71b2c000      C:\windows\system32\pdh.dll
0x2bb80000 - 0x2bc80000      C:\Informatica\9.0.1\server\bin\PMLIBEAY32.dll
0x73280000 - 0x7330e000      C:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCP90.dll
0x2bc90000 - 0x2bcce000      C:\Informatica\9.0.1\server\bin\ice.dll
0x2bce0000 - 0x2bdeb000      C:\Informatica\9.0.1\server\bin\ACE.dll
0x74b00000 - 0x74b11000      C:\windows\system32\NETAPI32.dll
0x74af0000 - 0x74af9000      C:\windows\system32\netutils.dll
0x74ad0000 - 0x74ae9000      C:\windows\system32\srvcli.dll
0x74ac0000 - 0x74acf000      C:\windows\system32\wkscli.dll
0x2be00000 - 0x2bebd000      C:\Informatica\9.0.1\server\bin\pmrepsdk.dll
0x2bed0000 - 0x2d572000      C:\Informatica\9.0.1\server\bin\pmrepcmn.dll
0x2d590000 - 0x2d709000      C:\Informatica\9.0.1\server\bin\pmxml.dll
0x2d720000 - 0x2d909000      C:\Informatica\9.0.1\server\bin\pmxerces-c_2_7.dll
0x774e0000 - 0x775d5000      C:\windows\syswow64\WININET.dll
0x76a80000 - 0x76bb7000      C:\windows\syswow64\urlmon.dll
0x759d0000 - 0x75aee000      C:\windows\syswow64\CRYPT32.dll
0x77670000 - 0x7767c000      C:\windows\syswow64\MSASN1.dll
0x76f50000 - 0x7714f000      C:\windows\syswow64\iertutil.dll
0x2d920000 - 0x2d938000      C:\Informatica\9.0.1\server\bin\PmCmnVari.dll
0x2d950000 - 0x2d95f000      C:\Informatica\9.0.1\server\bin\pmproctasklib.dll
0x70e30000 - 0x711cc000      C:\windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.1_none_dcc7eae99ad0d9cf\mfc90.dll
0x2d970000 - 0x2d9b3000      C:\Informatica\9.0.1\server\bin\PmCmnExpr.dll
0x2d9d0000 - 0x2da62000      C:\Informatica\9.0.1\server\bin\pmexpr.dll
0x2da80000 - 0x2da90000      C:\Informatica\9.0.1\server\bin\pmlicense.dll
0x2daa0000 - 0x2dd23000      C:\Informatica\9.0.1\server\bin\pmpcsfcmn.dll
0x2dd40000 - 0x2dd54000      C:\Informatica\9.0.1\server\bin\pmpcsfprtcl.dll
0x2dd70000 - 0x2dda0000      C:\Informatica\9.0.1\server\bin\libcurl.dll
0x2ddb0000 - 0x2dde0000      C:\Informatica\9.0.1\server\bin\SSLEAY32.dll
0x2ddf0000 - 0x2de29000      C:\Informatica\9.0.1\server\bin\PMODLNT.dll
0x2de40000 - 0x2de88000      C:\Informatica\9.0.1\server\bin\pmesapi.dll
0x2dea0000 - 0x2dee3000      C:\Informatica\9.0.1\server\bin\pminfa.dll
0x2df00000 - 0x2e08e000      C:\Informatica\9.0.1\server\bin\pmreplib.dll
0x2e0a0000 - 0x2e0b0000      C:\Informatica\9.0.1\server\bin\pmsso.dll
0x742c0000 - 0x74340000      C:\windows\system32\UxTheme.dll
0x721a0000 - 0x721b3000      C:\windows\system32\dwmapi.dll
0x72c40000 - 0x72c4d000      C:\windows\WinSxS\x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.1_none_da4695fc507e16e1\MFC90ENU.DLL
0x2e290000 - 0x2e2c3000      C:\Informatica\9.0.1\server\bin\pmjsysutiln.dll
0x757e0000 - 0x75863000      C:\windows\syswow64\CLBCatQ.DLL
0x748f0000 - 0x748fa000      C:\windows\system32\wbem\wbemprox.dll
0x74890000 - 0x748ec000      C:\windows\system32\wbemcomn.dll
0x74820000 - 0x7482e000      C:\windows\system32\RpcRtRemote.dll
0x71e00000 - 0x71e0f000      C:\windows\system32\wbem\wbemsvc.dll
0x71d60000 - 0x71df6000      C:\windows\system32\wbem\fastprox.dll
0x71ce0000 - 0x71cf8000      C:\windows\system32\NTDSAPI.dll

VM Arguments:
jvm_args: -Dcatalina.base=C:\Informatica\9.0.1\tomcat -Dcatalina.home=C:\Informatica\9.0.1\tomcat -Djava.endorsed.dirs=C:\Informatica\9.0.1\tomcat\common\endorsed -Duser.dir=C:\Informatica\9.0.1\tomcat\bin -DINFA_HOME=C:\Informatica\9.0.1 -DINFA_DEV_LOG_DIR= -DINFA_DOMAINS_FILE=C:\Informatica\9.0.1\domains.infa -Djava.io.tmpdir=C:\Informatica\9.0.1\tomcat\temp -Xrs -Xms256m -Xmx512m -Djava.library.path=C:\Informatica\9.0.1\server\bin
java_command: <unknown>
Launcher Type: generic

Environment Variables:
CLASSPATH=.;C:\Program Files (x86)\Java\jre7\lib\ext\QTJava.zip
PATH=C:\Informatica\9.0.1\server\bin;C:\Program Files (x86)\Java\jre7\bin;C:\Informatica\9.0.1\clients\tools\datadirect;C:\app\Tomar\product\11.2.0\dbhome_1\bin;C:\Informatica\9.0.1\server\bin;C:\Informatica\9.0.1\clients\tools\datadirect;C:\Informatica\9.0.1\tools\datadirect;C:\app\Tomar\product\11.2.0\client_2;C:\Informatica\9.0.1\clients\tools\datadirect;C:\Informatica\9.0.1\clients\DeveloperClient\bin;D:\app\product\11.2.0\dbhome_2\bin;C:\Program Files (x86)\RSA SecurID Token Common;C:\app\Tomar\product\11.2.0\dbhome_3\bin;C:\app\Tomar\product\11.2.0\dbhome_2\bin;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\ThinkPad\Bluetooth Software\;C:\Program Files\ThinkPad\Bluetooth Software\syswow64;C:\Program Files (x86)\QuickTime\QTSystem\;
USERNAME=R8X8W8B$
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 37 Stepping 5, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows NT 6.1 Build 7601 Service Pack 1

CPU:total 4 (8 cores per cpu, 2 threads per core) family 6 model 5 stepping 5, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, ht

Memory: 4k page, physical 3985044k(1819076k free), swap 4194303k(4194303k free)

vm_info: Java HotSpot(TM) Client VM (11.2-b01) for windows-x86 JRE (1.6.0_12-b04), built on Jan 17 2009 09:57:14 by "java_re" with MS VC++ 7.1

time: Mon Apr 01 19:43:59 2013
elapsed time: 24 seconds
  • 1. Re: Error while starting the Informatica services
    Srini VEERAVALLI Guru
    Currently Being Moderated
    Can you check and share messages from Windows event viewer?
  • 2. Re: Error while starting the Informatica services
    882628 Newbie
    Currently Being Moderated
    Starting Tomcat on HTTP port 6005.
    Domain service init method is called.
    #
    # An unexpected error has been detected by Java Runtime Environment:
    #
    # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x2b9cd2fe, pid=6916, tid=1568
    #
    # Java VM: Java HotSpot(TM) Client VM (11.2-b01 mixed mode windows-x86)
    # Problematic frame:
    # C [PMUTILS.dll+0xed2fe]
    #
    # An error report file with more information is saved as:
    # C:\Informatica\9.0.1\tomcat\bin\hs_err_pid6916.log
    #
    # If you would like to submit a bug report, please visit:
    # http://java.sun.com/webapps/bugreport/crash.jsp
    # The crash happened outside the Java Virtual Machine in native code.
    # See problematic frame for where to report the bug.
    #
  • 3. Re: Error while starting the Informatica services
    SunilSharma Expert
    Currently Being Moderated
    879625 wrote:

    Due to that Informatica administrator page is not logging in and also I couldn’t connect to any of the Informatica clients.

    I checked the catalina.out file and find the below error message:

    Cannot start node due to the error: [[RSVCSHARED_00014] The Repository Capability ['Persistence'] failed to initialize due to: '[DBPERSISTER_0009] Failed to connect to database with connection string 'jdbc:informatica:oracle://localhost:1521;ServiceName=ora.idc.oracle.com;MaxPooledStatements=20;CatalogOptions=0;BatchPerformanceWorkaround=true' as user 'hdm'']
    Starting Tomcat on HTTP port 6005.
    Domain service init method is called.
    #
    # An unexpected error has been detected by Java Runtime Environment:
    #
    are you able to connect with the userid and pwd which you have used during the install (eg: inf_repo and password) in the jdbc connection string "jdbc:informatica:oracle://localhost:1521;ServiceName=ora.idc.oracle.com"


    and also which java version are using. Looks like the Java is having issues as the jdbc is using this java.

    Thanks,
    RM
  • 4. Re: Error while starting the Informatica services
    882628 Newbie
    Currently Being Moderated
    yes i am able to conneect to the database using the same user id and pwd which i have provided during installation.
    I am using JRE6 by mistake i have upgraded my JRE and since then i am facing the issue.
  • 5. Re: Error while starting the Informatica services
    882628 Newbie
    Currently Being Moderated
    for database audit trail i am getting this message:

    Audit trail: LENGTH: "218" SESSIONID:[6] "590180" ENTRYID:[1] "1" USERID:[3] "HDM" ACTION:[3] "102" RETURNCODE:[1] "0" LOGOFF$PREAD:[1] "0" LOGOFF$LREAD:[2] "15" LOGOFF$LWRITE:[1] "4" LOGOFF$DEAD:[1] "0" DBID:[10] "1427311828" SESSIONCPU:[1] "0".
  • 6. Re: Error while starting the Informatica services
    SunilSharma Expert
    Currently Being Moderated
    try to downgrade the java version or point it to lower version and see if the issue goes away and you are able to start the services without any issue
  • 7. Re: Error while starting the Informatica services
    Srini VEERAVALLI Guru
    Currently Being Moderated
    Try to set this path in Windows path and restart the Windows
    C:\Informatica\9.0.1\java\bin

    also update the classpath

Legend

  • Correct Answers - 10 points
  • Helpful Answers - 5 points