2 Replies Latest reply: Apr 10, 2013 2:24 PM by 1002278 RSS

    Obtaining TZUpdater tool

    1002278
      Hi all... thanks in advance.

      I am in need of the TzUpdater tool. Used to be one could just click and download it. Now apparently I need a "My Oracle" account.

      I followed the instructions to create one and logged in. It didn't magically present me with a "download" button on the TZUpdater web page... if only. :-/

      "Those customers can download the tool through My Oracle Support. See Note 1412103.2"

      I clicked the "note" that is linked there and it takes me to a form where I can "Add Support Identifiers"... so now what? I have no idea what a "support identifier" looks like so how can I possibly fill out this form?

      Error: Cannot Add Support Identifier.
      Support Identifier timezone is not valid or does not allow registration.

      Error: Cannot Add Support Identifier.
      Support Identifier tzupdater is not valid or does not allow registration.

      Good grief - what a mess.

      Has anyone downloaded the TZUpdater tool recently that can tell me how I am supposed to get access to it?

      Thanks again...

      -Rob