4 Replies Latest reply: Apr 16, 2013 7:52 AM by Vladimir Bartos RSS

    Bug - Email - Keep sending

    Vladimir Bartos
      Hi alll,

      I would like to ask you for a help. In my application I got set up auto email response. All works perfect since Christmas, about 10000 tickets/emails were generated/sent with no issue. However, since last Friday 12-Apr-13, there is one ticket which keep sending the auto email. It seems that it is stacked in the outgoing server or the APEX server, as the page which generate and send the auto email works fine on any other ticket created after that particular Friday case. I believe, that my APEX application have no issue.

      The frequency of the email is getting lower, but it is still coming. Therefore I think, that the outgoing server is trying to deliver the email, as it seems unsent.

      Could you please let me know how I can stop the email to be sent?

      Thank you a lot and best regards,

      Vladimir

      Application Express 4.2.1.00.08
      Application ID: 115
        • 1. Re: Bug - Email - Keep sending
          jariola
          Hi,

          Have you check from instance admin mail queue and mail log ?
          You can also purge mail queue.
          http://docs.oracle.com/cd/E37097_01/doc/doc.42/e35129/adm_mg_service_set.htm#sthref322
          http://docs.oracle.com/cd/E37097_01/doc/doc.42/e35129/adm_mg_service_set.htm#sthref323

          Regards,
          Jari
          -----
          My Blog: http://dbswh.webhop.net/htmldb/f?p=BLOG:HOME:0
          Twitter: http://www.twitter.com/jariolai
          • 2. Re: Bug - Email - Keep sending
            Vladimir Bartos
            Hi Jari,

            I think that is my problem. Thank you for the links. However, the issue is, that I can not log in the Admin Service, as my application is running on the Oracle server: https://apex.oraclecorp.com/pls/apex and I do not have access to that part.

            Do you please know, who I can contact to stop the email?

            Thank you and best regards,

            Vladimir
            • 3. Re: Bug - Email - Keep sending
              jariola
              Hi,

              I do not know anything about that instance as it is in Oracle intranet and I'm not working for that company.
              You know this is public forum?

              I assume there is instance admin contact details in workspace login page or application builder home page.

              Regards,
              Jari
              -----
              My Blog: http://dbswh.webhop.net/htmldb/f?p=BLOG:HOME:0
              Twitter: http://www.twitter.com/jariolai
              • 4. Re: Bug - Email - Keep sending
                Vladimir Bartos
                Hi Jari,

                thank you a lot for the answer. I will look up the admin.

                Best regards,

                Vladimir