1 Reply Latest reply: Apr 23, 2013 10:07 AM by hyperionEPM RSS

    Issue with Planning service getting crashed Automatically due to dll file

    hyperionEPM
      Hello,

      I am having an issue with the Hyperion Planning service which is getting crashed and the following is noted in the Eventviewer:
      Faulting application name: HyS9Planning.exe, version: 1.0.0.2, time stamp: 0x4d110efc
      Faulting module name: jrosal.dll, version: 0.0.0.0, time stamp: 0x4e8c8104
      Exception code: 0x40000015
      Fault offset: 0x000000000000cb0b
      Faulting process id: 0x1960
      Faulting application start time: 0x01ce14f7a8434b04
      Faulting application path: D:\Oracle\Middleware\user_projects\domains\EPMSystem\bin\HyS9Planning.exe
      Faulting module path: D:\Oracle\Middleware\jrockit_160_29\jre\bin\jrosal.dll
      Report Id: 967733e6-8152-11e2-9257-5cf3fc335086
      The following is recorded in the log file:
      <Mar 2, 2013 2:45:22 PM CST> 
      <Error> <HTTP> <BEA-101017> <[ServletContext@271625046[app:PLANNING module:HyperionPlanning path:/HyperionPlanning spec-version:2.5 version:11.1.2.0]] 
      Root cause of ServletException.
      java.lang.OutOfMemoryError: classblock allocation, 11312928 loaded, 11M footprint, in check_alloc (src/jvm/model/classload/classalloc.c:215).
      
      Attempting to allocate 2G bytes
      
      There is insufficient native memory for the Java
      Runtime Environment to continue.
      
      Possible reasons:
        The system is out of physical RAM or swap space
        In 32 bit mode, the process size limit was hit
      
      Possible solutions:
        Reduce memory load on the system
        Increase physical memory or swap space
        Check if swap backing store is full
        Use 64 bit Java on a 64 bit OS
        Decrease Java heap size (-Xmx/-Xms)
        Decrease number of Java threads
        Decrease Java thread stack sizes (-Xss)
        Disable compressed references (-XXcompressedRefs=false)
      
           at java.lang.ClassLoader.defineClass1(Native Method)
           at java.lang.ClassLoader.defineClassCond(ClassLoader.java:631)
           at java.lang.ClassLoader.defineClass(ClassLoader.java:615)
           at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:141)
           at weblogic.utils.classloaders.GenericClassLoader.defineClass(GenericClassLoader.java:343)
           Truncated. see log file for complete stacktrace
      I checked the following forum
      Re: Oracle JRockit R28.2.2. OutOfMemoryError: classblock allocation

      Should I need to increase -XX:MaxClassBlockMemory to 75M. If so, how should I do it, I am unaware of how I can set the values? My Planning server has 136GB Ram and 18 Cores.

      Thanks,
      hyperionEPM