I'm trying to install replacement tape drives into our StorageTek L40 robotic tape library. I've set the drive jumper settings (as per previously installed drives) and connected the SCSI and serial connectors properly. When I start the library, the LCD panel shows 'Unknown Drive' on the LCD panel for each drive slot. If I go into 'drive configuration' and try to select the SCSI ID manually it says it's invalid. I don't know what the problem is. I've tried different drive jumper settings, but could it be a problem with the SCSI ID ? Alternatively, could it be the library firmware, or the tape firmware ? I've heard some tape drives may need specific firmware to match the drive to a specific library. Does anyone have more up-to-date library firmware that I can try, as I can't find any downloads ? Here are the details:
I don't have the details of the old drives to hand, but they were both the same model of HP LTO Ultrium 2 drive. Here are the details of the replacement drives, which are both being detected by the server's SCSI controller and Windows, but not the library:
I've replaced both drives. Unfortunately I bought both drives about 5 years ago and they were both put into storage until now. I can't remember sourcing and evaluating them but am sure I checked their compatibility with the L40. The library is branded StorageTek and has no HP branding to my knowledge. The drives were always intended for use with our StorageTek libraries.
Not sure if I understand your last post, Nik, but the HP SureStore E 4/40 looks like an entirely different library. We're using a StorageTek L40, not a SureStore.
Okay, so far I've still not been able to get our library to recognice the tape drives. It still says 'unknown drive'. I think I need either the StorageTek L40 firmware for the CL1101 drive model, or a different drive model with the StorageTek L40 firmware pre-installed.
Obviously it would be best for us to obtain the firmware for the drives we have already purchased. This would be faster than having to source and purchase replacement drives again. Does anyone out there, inside or outside Oracle, have access to the necessary firmware, which they would be willing to provide to us? We would be willing to pay a small fee if necessary. This would be the drive firmware to allow Quantum CL1101 drives to work in a StorageTek L40 robotic tape library.
Again, any help would be greatly appreciated.
Rukbat, I said and "inside or outside Oracle" and that we would be willing to pay if this is necessary. You said "You are asking someone to circumvent and violate the terms of their rights and privileges received when they purchased a support contract to give them access to those data files." I am not asking anyone to do anything of the sort. I welcome an offer from an Oracle member of staff to provide the firmware to us legally and at a cost if they are allowed to do so and wish to help. I'm not asking anyone to break rules. All above board. Please read forum posts before replying. Not doing so poisons the forum and makes working on a difficult issue harder.
Re "I suggest you contact the company or companies directly and get whatever you need through legitimate channels.", we have no current maintenance contract on the library. If you're willing to help, can you point us to any 'legitimate channels' available to us for one-off support ? We're exploring legitimate options for us but there aren't many. Note we're in N. Ireland.
Installed the latest firmware on the library (v2.15.03). It detects the drives but when the drives eject, the robotic arm tries and fails to pull the tape the rest of the way out to unload it. Unable to figure out why.