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Customer Experience (CX)
This discussion is archived
on May 27, 2013 1:20 AM by 1005990
want to disable "End Interaction" button in Toos--> End Interaction
Apr 28, 2013 11:51 PM
Hello All I am trying to disable "End Interaction" button in Toos--> End Interaction
in Service Request from through form personalization.
But not able to do it.
form name: CSXSRISR
Please update me
I have the same question
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Re: want to disable "End Interaction" button in Toos--> End Interaction
May 27, 2013 1:20 AM
in response to
Hello all I found solution here I post it.
This is achieved by custom.pll
Here is code:
IF form_name = 'CSXSRISR' THEN
mi_id := find_menu_item('SPECIAL.SPECIAL6');
app_special2.instantiate('SPECIAL6', 'End Interaction');
set_menu_item_property(mi_id, displayed, property_false);
-- set_menu_item_property(mi_id, enabled, property_true);