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I think you have a problem with Reports server cache size or retention time. Oracle Reports always create a physical file in cache directory. If your cache size is to small or retention period of cached file is to low the Reports server purges old jobs to make space for new ones. So you should tune your Reports cache size/retention in config file or through EM (preferred).
p.s. Not 100% sure, but I would guess the user never saw the output.