4 Replies Latest reply on May 24, 2013 9:18 PM by hyperionEPM

    Sporadic hangs for the browser - IE 9 and Firefox 10 +

    hyperionEPM
      Hello Gurus,

      Has anyone observed sporadic browser hangs when working of EPM workspace 11.1.2.2.300 ?

      I was trying to navigate through the Report folders and was not even performing any other task in parallel.

      I am not able to understand why the browser performance would go down all of a sudden.

      I am connected to workspace from my local browser and the systems are located on remote location.

      Any suggestions will be highly appreciated.

      Thanks,
      hyperionEPM
        • 1. Re: Sporadic hangs for the browser - IE 9 and Firefox 10 +
          William Lesmana
          Hi-

          I've encountered this issue, and it was rectified after we've done the following:
          Enable IE ActiveX controls:
          1. Open Internet Explorer
          2. Click the Tools menu, and then click Internet Options
          3. On the Security tab, click the Custom level button
          4. Scroll down the Security Settings list until you see ActiveX controls and plug-ins
          5. Enable Automatic prompting for ActiveX controls
          6. Scroll down to Download signed ActiveX controls and click Enable or Prompt
          7. Scroll down to Run ActiveX controls and plug-ins and click Enable or Prompt
          8. Scroll down to Script ActiveX controls marked safe for scripting and click Enable or Prompt
          9. Click OK, and then click OK again

          Add 3 DWord items to the registry under
          HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
          ReceiveTimeout 900000
          KeepAliveTimeout 900000
          ServerInfoTimeout 900000
          These values are in milliseconds. So, 900000 is 15 minutes

          Access URL using the pop-up: http://server:19000/workspace, not the http://server:19000/workspace/index.jsp <-- not sure what's the differences on how this works, but apparently it worked well in my slow network environment.

          Increase the workspace server timeout settings.

          -William
          1 person found this helpful
          • 2. Re: Sporadic hangs for the browser - IE 9 and Firefox 10 +
            hyperionEPM
            Hello William,

            When we select DWord value, we get two options to put the value in Hexadecimal and Decimal

            Can you let me know which one to select?

            Thanks,
            hyperionEPM
            • 3. Re: Sporadic hangs for the browser - IE 9 and Firefox 10 +
              JohnGoodwin
              The values will be decimal.

              Cheers

              John
              http://john-goodwin.blogspot.com/
              1 person found this helpful
              • 4. Re: Sporadic hangs for the browser - IE 9 and Firefox 10 +
                hyperionEPM
                You are a savior once again.!! :)

                Thanks a ton again for the quick reply...

                Thanks,
                hyperionEPM