2 Replies Latest reply: Sep 5, 2013 12:26 PM by fjoseph RSS

    Knowledge Center User Import Utility - userImport - Index was outside the b

    jdelfire
      Hello,

      I've been trying to import a large amount of users in Kcenter using Knowledge Center User Import Utility and for some reason while importing I get the error message "userImport - Index was outside the bounds of the array"

      My text file looks like this...
      ----------------------------------------------------------------------------------------------------------------------
      USERNAME PASSWORD FIRSTNAME LASTNAME
      user01 password01 firstname01 lastname01
      user02 password02 firstname02 lastname02
      user03 password03 firstname03 lastname03
      ----------------------------------------------------------------------------------------------------------------------

      As you can see I only the basic details Username,Password,FirstName and LastName.

      Developer version: UPK 11.0.0
      Database: SQL2008R2

      Here is the log

      5/24/2013 3:17 PM Begin ImportUsers
      5/24/2013 3:17 PM [ERROR][AGK_UserImportData]UserImport - Index was outside the bounds of the array.
      5/24/2013 3:17 PM [ERROR][GK_UserImportEngine]UserImport - Index was outside the bounds of the array.
      5/24/2013 3:17 PM [ERROR]UserImport - Index was outside the bounds of the array.

      Thanks you all in advance.

      Regards,

      Jodel