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So you also need a patch to get it to work ?
I've downloaded 4.70 but then you still need an patch ?
Our customers support contract recentlly expired.
Yes. Apparently, all versions from 4.6 to 4.7 inclusive are affected. Until they roll the patch into any subsequent releases then you'll need the patch in the meantime...
This morning I installed the patch for SGD 4.61 and now I'm able to login with any browser on a Windows machine using update 21, but I still having trouble with Apple machines.
The Java update from Apple causes Safari not to start X11/Xquartz.
I hoped that the patch for SGD would work for Firefox on Apple machines, but it doesn't.
Has anyone any succes loging in using an Apple on SGD?
Java in Safari is disabled by default no matter what version, the easiest way to enable it is goto java.com and do the "What Version" check, you should see a grey box that says something along the lines of "enable plugin" once you've clicked that it should enable the plugin for all sites.
Works on my Mac except that after the upgrade from 4.6 to 4.7 my German language setting is not detected anymore, which is quite frustrating constantly changing the language in Windows from EN to DE.
This is a known problem with the Mac client. The MS layout id is guessed incorrectly for Germany,Austria and Switzerland. You should be able to get a patch from SGD support.
This is the perfect solution for the issue recommended by Oracle as well :
I found that this is a common issue and this is because of below description.
Windows Clients Connecting to Secure Global Desktop are Redirected to Loading Page, then Prompted to Download Client after Updating Java Plugin to 1.7u 21
Document 1546161.1 describes a recently identified issue that will prevent all Windows clients from successfully connecting to Secure Global Desktop after updating their client-side Java Plug-in to version 7u21. This change in behavior is due to new security framework within Java that impacts the interaction between the SGD Client Helper and the tcc.exe. A solution is available and attached to the document in the form of patched client Java archives for all presently supported versions of Secure Global Desktop
And we can find the patch for this in the below link:
Thanks and Regards,
I don't have a support contract!
This problem is a big issue for me and my companie! Please help!
If you expect fixes you should have a support contract. Right now you have two choices.
1) downgrade Java to pre-Java 7u21/Java 6u45
2) upgrade SGD to 4.63.907 or 5.00.907 (released today)
Correction. To upgrade to 4.63.907 you need a support contract. Legally you need one as well for SGD 5.0 unless you do a fresh install.
I'm in touch with Oracle Support regarding keyboard issue with Mac. So far everything provided did not work, I keep trying ...
Anyway, regarding the Java issue, this kicked us out for more than a workday until we figured out, what was the problem, opening a ticket, testing & applying the patch created a lot management attention, because we don't know the customers setup for accessing the SGD, they just complained it does not work, until our helpdesk was "burned" down.
I can only recommend Oracle to remove "asap" the need for a java based client in future release of the product and substitute with some HTML 5 based approach, otherwise I see no future for this product in our company and will look for something different.
It must not be, that something which is not related to the product itself disables it. We have service levels to keep (where we talking of restarts in minutes), and it is of no use having clusters running sgd, when some external event disables it.
Edited by: turbotiga on 01.05.2013 03:25
turbotiga wrote:Have a read about SGD 5.0 at http://www.oracle.com/us/corporate/press/1940769
with some HTML 5 based approach
But only for tablets ...
release notes ...
1.1.1. Lightweight Client for Tablet Computers
This release includes a new lightweight SGD Client which enables users to access SGD using a tablet computer, such as an iPad. The new client uses an HTML5 web page to display applications and to provide support for client features such as printing and copy and paste.
1.2.3. Support for Java 7
This release of SGD supports Java 7. Browsers can use Java Plug-in software version 1.7 as a plug-in for Java technology.
much better explained here http://docs.oracle.com/cd/E37459_01/E37461/html/reqs-client.html
Java Technology Requirements
• On desktop computer platforms, browsers must have Java technology enabled to support the following functionality:
• On tablet computer platforms:
■ Java technology is not required on the browser
but they are on the right track ... thomas (currently downloading ...)
Edited by: turbotiga on May 2, 2013 6:25 AM
The patch specifically states you can upgrade from 4.60.911 or 4.61.915. I am running 4.61.911. Will that allow the patch?
Oracle has released a fix for this a outlined in the documnt referenced below.
Windows Clients Connecting to Secure Global Desktop are Redirected to Loading Page, then Prompted to Download Client after Updating Java Plugin [ID 1546161.1]