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This is a forum for Java developers, not end users. Sorry.
this might be a mixup between 32 bits / 64 bits though. Make sure to match the Java runtime to the browser, so if you have a 64 bits browser then use a 64 bits Java, and a 32 bits browser needs a 32 bits Java.
In any other case: contact pogo support.
Pogo postings automatically get locked because they don't belong here.
( My blanket rule, not a forum web site rule. )