I am working on EBS R12.1.3 Service.
I was able to create Contracts independently from Service Contracts Manager, Vision Enterprises -> Launch Contracts -> Click on Tools -> New menu and I was able to create Service Request from Service -> Service Requests -> Create Service Requests.
Now I want to associate contracts with a service request.
I am unable to do that in Service Request screen. Please help in the associating a Contract to a service request from service request screen.
Also let me know how to generate orders and invoices from Service Requests.
Thanks in advance,
Create the service request for the item/machine associated with the service contract you created. Also ensure that business process for SR Type matches that of contract coverage template.
Once you have associated the Billing Types (material, labor etc) with appropriate Order types, create the SR, task, debrief and close the debrief. It creates the charges and creates orders. Then you can run the autoinvoice program to create invoices as needed.