4 Replies Latest reply: Jul 16, 2013 8:06 AM by Mcw-Oracle RSS

    Unable to access storage 2530

    raja yogi

      Hi Friends,

      After did a factory reset of my 2530 storage i am unable to access now even controller IP's are not pinging. I tried via serial but terminal does not accepting the break signal .

       

      Controller boot messg;

      ú

      -=<###>=-

      Attaching interface lo0... done

       

       

      Adding 9766 symbols for standalone.

      Error

      06/26/13-09:18:34 (GMT) (tRootTask): NOTE:  I2C transaction returned 0x0423fe00

       

       

       

       

       

       

       

       

      Reset, Power-Up Diagnostics - Loop 1 of 1

      3600 Processor DRAM

           01 Data lines                                                  Passed

           02 Address lines                                               Passed

      3300 NVSRAM

           01 Data lines                                                  Passed

      5900 Ethernet 91c111 #1

           01 Register read                                               Passed

           02 Register test                                               Passed

      3A00 NAND Flash

           06 Bad Blocks Test                                             Passed

      2310 Application Accelerator Unit

           01 AAU Register Test                                           Passed

      6D00 LSI SAS 1068 IOC--Base Board

           01 IOC Register Read Test                                      Passed

           02 IOC Register Address Lines Test                             Passed

           03 IOC Register Data Lines Test                                Passed

      6D01 LSI SAS 1068 IOC--Host Card

           01 IOC Register Read Test                                      Passed

           02 IOC Register Address Lines Test                             Passed

           03 IOC Register Data Lines Test                                Passed

      3900 Real-Time Clock

           01 RT Clock Tick                                               Passed

      Diagnostic Manager exited normally.

       

       

       

       

      Current date: 06/26/13  time: 09:06:41

       

       

      Send <BREAK> for Service Interface or baud rate change

      06/26/13-09:18:51 (GMT) (tRAID): NOTE:  Set Powerup State

      06/26/13-09:18:51 (GMT) (tRAID): NOTE:  SOD Sequence is Normal, 0

      06/26/13-09:18:52 (GMT) (tRAID): NOTE:  SYMBOL: SYMbolAPI registered.

      06/26/13-09:18:53 (GMT) (tRAID): NOTE:  lost persistent dq data because buffer was modified or size changed.

      06/26/13-09:18:57 (GMT) (tRAID): NOTE:  Initiating Drive channel: ioc:0 bringup

      06/26/13-09:19:00 (GMT) (tRAID): NOTE:  IOC Firmware Version: 00-24-64-00

      06/26/13-09:19:03 (GMT) (tNetCfgInit): NOTE:  Network Ready

      06/26/13-09:19:09 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:0 phy:0 prevNumActivePhys:2 numActivePhys:2

      06/26/13-09:19:10 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:0 phy:1 prevNumActivePhys:2 numActivePhys:2

      06/26/13-09:19:10 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:2 prevNumActivePhys:2 numActivePhys:2

      06/26/13-09:19:10 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:3 prevNumActivePhys:2 numActivePhys:2

      06/26/13-09:19:10 (GMT) (tSasCfg011): NOTE:  Alt Controller path up - chan:0 phy:18 itn:1

      06/26/13-09:19:10 (GMT) (tSasCfg019): NOTE:  Alt Controller path up - chan:1 phy:16 itn:2

       

        We dont have oracle support for this, please help to resolve.

       

      Thanks

      Bharathiraja

        • 1. Re: Unable to access storage 2530
          Pascal Kreyer-Oracle

          If this doesn't work, then maybe is your terminal emulator not able to send a break. Please check your terminal manual if this is possible to do this.

          Are you using the right cable with the correct pinout ?

          • 2. Re: Unable to access storage 2530
            raja yogi

            Hi Pascal,

            Thank you for your response. I am using the connector and cable which came with the storage and i am getting proper booting messages also. The same way i can able to break signal to another storage (same model). If i press "S" to access service interface menu it is not working.

             

            (tRootTask): NOTE:  I2C transaction returned 0x0423fe00  <------------------- What is the cause for this error?



            Thanks

            • 3. Re: Unable to access storage 2530
              Pascal Kreyer-Oracle

              Maybe can an ST2530 expert give an answer for this message and if this is critical issue and related to your break problem.

              • 4. Re: Unable to access storage 2530
                Mcw-Oracle

                This may be a bit late as a reply but just for sake of learning,   the messages shown are just boot up sequence,   including the "NOTE: I2C transaction ..." message which are all part of the boot up diagnostics,   that's not indicative of a problem or cause of problem.

                 

                The fact that you have tried the same serial port connection on another array and worked,  then the only logical conclusion is that the problem 2530 has a faulty controller, whether the serial port is faulty or a larger problem with the controller itself, or a firmware lockup.

                 

                Physically inspecting the controller's 7-segment display after boot up would provide a clue on the state of the array, if it is not showing a solid tray no. as per normal operation,  then the display is showing a diagnostic code.

                 

                At some point in time,  Support Services will be needed to either diagnose (interpret the 7-segment display or further data collection) or to fix (some invasive procedure through debug interface or replace controller).