In addition, Are you trying to raise a GRN for the purchase order???
- whether the Org_ID is the same between the raised PO and receiving transaction.
- Buyers hierarchy in which you have raised the PO is the same in receiving transaction.
It would be much easier to assist if you could let us know what are the steps you have followed till now.
The business just needs to view the PO from the receipt transaction summary.
Not trying to raise a GRN.
-> the org_id is the same for PO and receiving transaction
-> and the buyers hierarchy is the same for both as well.
i have tried to look at setups but have not been able to get any information on how i can go ahead with this issue
thanks for your help
Please provide the form name with the location, You can achieve this by opening the form then Help -> About Application
If it is a custom form, then you will have to add the custom_top in the default.env.. If this is not done then you may hit the above error.
Please refer link:
I believe you are missing a sub-menu which facilitates to open the purchase order on the the responsibility menu you are working with. This is the cause for the issue I guess.
Please refer the below note:
Receiving Transactions Summary - View Accounting - Function Not Available To This Responsibility (Doc ID 865884.1)
Note: In the above note, when trying tools > View accounting in the same form the user get the same issue. Similarly as solution proposed by the note, adding the missing sub menu to the menu will allow you to view the purchase order.
Please add the purchase order view sub menu on the responsibility menu you are working with and check if the issue is solved.
Please try this in your test Server and migrate the solution to the PROD.
Hope this helps!