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I am not sure whether oracle gives a test case???
Oracle gives its flows based on the Design of PIP. For example a Agent Assisted Billing Care PIP Siebel to BRM has three functionalities like under three headings in implementation guide
1. Billing Managment
2. Customer managment
and COllection Managment
But the client I am working has only a requirment for only a Billing Mangement whcih is like
Adjustment and invoice flow
Then i will not use the flow which in customer manaement or Collection managment. Its upto user to determine it. So trigger the scenarios and check whether the data is moving to SBL to BRM or BRM to CRM.
And we say about Order to cash PIP , using Siebel - OSM - BRM.
Based on Product class OSM calls the relevant flows Sycn Customer or Fulfill Billing or provisioning service , this flow depends on the way how we configure a product and product class in product life cycle Management. The flow differs based on the way the products are configured in BRM and Siebel.
First identify the flows logically like
OBRM OSM Fulfill Billing
OBRM OSM Sync Customer
Siebel OSM Installation activity creation
Siebel OSM Update task status
Siebel OSM Update order status
You can find the relevant flows in Order to Cash PIP. You can trigger a flow in BRM or CRM accordingly.
My advice is that please read the implementation guide fully for the integration touch points and then you can identify the flows which your customer needs. Then trigger the scenarios and siebel calls the AIA and the instance in AIA will help you to find the Order Status.
Please see the implementation guide and you can do a shake out for all the aia pips.
Venugopal SSS Raja
Edited by: Venugopal Raja on May 21, 2013 9:52 PM
Edited by: Venugopal Raja on May 21, 2013 9:55 PM