1 Reply Latest reply: Aug 19, 2013 10:44 AM by Don'Tknow999-Oracle RSS

    Hyperion Smart View Error 11.1.2.2

    Don'Tknow999-Oracle

      Hi,

      We are using Hyperion Smart View version 11.1.2.2 (We are using the Smartview from the Client Machine)  and when I click on shared connections and enter USER ID and Password it gives the error saying "The request timed out. contact your administrator to increase netretrycountCount and netretryinterval"

       

      I have also followed the below steps but of no use  and still getting the same error.

       

      On the client machine, update/add the following registry keys:

       

      1. Open the Registry, Start -> Run -> Regedit.

       

      2. Locate the following section:

       

      HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings] with

       

      ReceiveTimeout=480000

      KeepAliveTimeout=180000

      ServerInfoTimeout=180000

      Locate

      the following section: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\

      Services\TCPIP\Parameters\

       

      TcpTimedWaitDelay and set it to 3000

      MaxUserPort should be set to 65534

      and rebooted my machine after making the changes.

       

       

      I have also checked the log file (apsserver.log) at C:\Oracle\Middleware\user_projects\domains\Epmsystem1\servers\AnalyticProviderServices0\logs but nothing is written in the log file...

      I have also checked the Essbase.log and it only says Connected from [Sever Name]

       

      I have also done the below

      C:\Oracle\Middleware\user_projects\epmsystem1\httpConfig\ohs\config\OHS\ohs_component

      Open the httpd.conf file and i have modified the below settings
      Timeout 6000
      KeepAliveTimeout 150

       

       

      I have also done this

      In essbase.properties file Change this:  (Path of the File C:\Oracle\Middleware\user_projects\epmsystem1\aps\bin)
      olap.server.netSocketTimeOut=2000

      smartview.webservice.gzip.compression.disable=false

       

       

      I have also done this

       

      In essbase.cfg with the following

      NETDELAY 1600

      NETRETRY COUNT 600

      NETCONNECTRETRY 30

      NETSOCKETTIMEOUT 20000

       

       

      Nothing above helped me in resolving the issue.... Can anyone help me out.. you can see the screenshot of the error at my blog http://hyperion-consulting.blogspot.com

       

       

       

      Regards,

      AS

        • 1. Re: Hyperion Smart View Error 11.1.2.2
          Don'Tknow999-Oracle

          Hi,

           

          The Issue got resolved after making the below changes.

           

          The following client side registry keys need to be

          ADDED:

           

           

           

          [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet

          Settings]\

           

          "ReceiveTimeout"=dword:00dbba00

           

          "KeepAliveTimeout"=dword:00180000

           

          "ServerInfoTimeout"=dword:00180000

           

           

           

          Once

          making the changes, it is recommended to reboot the client’s machine.