EBS Version: 220.127.116.11
Platform: RHEL 4u5
Have configured Workflow Email Notification (Outbound Only) successfully and receiving emails. In notification emails there are links at the end of the email like:
"Approve and Forward"
When we are clicking "Approve" link it sends/replies to that notification to the email_id provided in "ReplyTo" parameter but the requistions/POs are still Open and not approved.
Kindly guide me what have I missed in the configuration. Thanks.
Muhammad Umair Nazir.
Please run the "Workflow Background Process" program from Sysadmin Responsibility and let us know if it resolve the issue.
How to Submit a Workflow Background Process Engine (Doc ID 182936.1)
How Often or Frequent Should You Run Workflow Background Process to Improve Performance for Deferred OEOL? (Doc ID 1308607.1)
Recommended Schedule For Workflow Background Process For Order Management (Doc ID 971925.1)
Please confirm your Workflow Mailers are up and running. If the engines and workflow mailers are down, still the process will not go through.
Please restart the Workflow Mailer, and also upload the mailer log and provide the link here so that we may review.
I forgot to inform you that issue got resolved after following things:
1) Added "PROCESS" and "DISCARD" folder in the oracle email account on "mail server".
2) Enabled "Inbound Processing" along with checking "SSL Enabled" flag.
Now everything is smoothly running. Thanks a lot.