4 Replies Latest reply: Sep 24, 2013 4:09 AM by Jeremy Leung RSS

    How to Remove URL from Workflow Email.

    Jeremy Leung

      On SetUp CRM > Common Definitions > Workflow > Email Template, we have this text being sent to a user when something gets done (ie. Response to a Case).

       

      Dear %1 %2,

      You can use the link mentioned below to read the answer to your case %3.

      Will you be so kind to let us know if we answered your question satisfactory? Then we can either close the case or reopen it.

      With kind regards,
      HR Service desk

       

      Once the user receives the email, there is a URL that points to the task.

      Dear Mr. User,

      You can use the link mentioned below to read the answer to your case 123456.

      Will you be so kind to let us know if we answered your question satisfactory? Then we can either close the case or reopen it.

       

      With kind regards,
      HR Service desk

      <URL link is inserted here>

      How do we remove the URL? Do we just need to delete the entry from the Workflow URL in the Setup?

      Thank you.

        • 1. Re: How to Remove URL from Workflow Email.
          HakanBiroglu

          Hi Jeremy,

           

          If you are referring to CRM 8.8, this is controlled by Component Event Processing Workflow Url checkbox.

           

          http://docs.oracle.com/cd/B28703_01/psft/acrobat/crm88act-b1202.pdf

           

          See page 191

          URL For email notifications, select to include a link to the component where

          the event occurred. Worklist notifications always include a link, so this

          check box has no effect for worklist notifications

           

           

          If you are referring to CRM 8.9 and higher, this is controlled by Active Analytic Framework Send Url checkbox.

           

          PeopleSoft Enterprise CRM 9 Automation and Configuration Tools PeopleBook > Working with Active Analytics Framework >

          Configuring Workflow Actions

          http://docs.oracle.com/cd/E12341_01/crm9pbr0_run2/eng/psbooks/cact/img/image92.gif

           

          Send URL

          Select to include the URL of the corresponding transaction to the email or worklist notification.

          Some features, such as task management, use their own mechanism to embed the transaction URL in workflow notification. In the case of task management, the URL is represented by a term in the workflow templates for task management. Clear this check box if you are configuring the notification and workflow action for policies that pertain to these features.

          Regards,

           

          Hakan

          • 2. Re: How to Remove URL from Workflow Email.
            HakanBiroglu

            Jeremy,

             

            As you pointed out in your mail you tried setting SEND_URL to N through the back end.

            CRM AAF uses rowsetcache to load AAF configuration in memory and back end modifications are not reflected in the cache.

             

            See this note, section 1.3.2

            Comprehensive AAF Troubleshooting / Diagnostics Document (Doc ID 655236.1)

            https://support.oracle.com/epmos/faces/DocContentDisplay?id=655236.1


            You can run the Maintain Cache Program to load the latest configuration from the database using following navigation:

            Enterprise Components -> AAF->Setup->Maintain Cache

            • 3. Re: How to Remove URL from Workflow Email.
              Jeremy Leung

              Hi Hakan,

               

              Sorry for the confusion. I was selecting (not updating) a row backend for the row which has a SEND_URL that has a value equals to N. Currently all rows are N, and there is nothing setup where SEND_URL is equals to Y. I will try the Maintain Cache solution you have provided.

               

              Again, many thanks.

              • 4. Re: How to Remove URL from Workflow Email.
                Jeremy Leung

                We have tried to use the Maintain Cache, Deleted the server cache and bounced the application and web servers, and we are still having the URLs attached in the emails.

                Is it correct that the record/table for the AAF setup is PS_RB_AAF_WRKFLOW? Because if it is, we tried to use this statement

                select * from ps_rb_aaf_wrkflow where send_url='Y';  This should return a row if there are Policies where the Send URL is checked. However, when this is executed, no rows are retrieved, which means all Notifications  Setup in the Policies are unchecked in the page.