0 Replies Latest reply: Sep 6, 2013 6:17 AM by fjoseph RSS

    Knowledge Center User Import Utility

    fjoseph

      Hello,

       

      I have imported some users using an Excel spreadsheet but the users are having trouble logging into their accounts in the Knowledge Center.

      "Login Invalid. Please verify your Username and Password."

      I have already checked the user properties, and it's okay.

       

      The excel spreadsheet looks like this:

       

      USERNAMEPASSWORDFIRSTNAMELASTNAMEMINITEMAILNTINTEGRATEDUSERGROUP
      upkuseruser01NameLastnameLgroup01

       

      If I change the password in the user properties, the users can access Knowledge Center.

      Do I need to change the password for every imported user?

       

      Many thanks.