We hope you can assist us with out SGD client connection challenge.
We have Ubuntu 13.04 clients that regardless of the JRE and/or JDK setup, can authenticate to the SGD portal, next, java runs the "Gathering Desktop Information" window, then we get "Secure Global Desktop Logged Out You have successfully logged out.". We have tried chrome, and Firefox, both have the same result. Our Windowz clients are able to access SGD :-(
We have tried jre1.7.0_21, java-7-oracle, i.e. _25, and java-8-oracle, we get the same results.
Thank you in advance for your support!
sudo update-alternatives --config java
There are 2 choices for the alternative java (providing /usr/bin/java).
Selection Path Priority Status
* 0 /usr/lib/jvm/java-8-oracle/jre/bin/java 1048 auto mode
1 /usr/bin/gij-4.7 1047 manual mode
2 /usr/lib/jvm/java-8-oracle/jre/bin/java 1048 manual mode
sudo update-alternatives --config javaws
There is only one alternative in link group javaws (providing /usr/bin/javaws): /usr/lib/jvm/java-8-oracle/jre/bin/javaws
Nothing to configure.
sudo update-alternatives --config javac
There is only one alternative in link group javac (providing /usr/bin/javac): /usr/lib/jvm/java-8-oracle/bin/javac
Nothing to configure.
SGD 5.00.907 (the latest version at the time of writing) does not support Ubuntu 13.04. See the release notes for specific client requirements. Regardless, I have just tested on my Ubuntu 13.04 x64 client and everything works fine. I suggest you:
Thank you for your support!
Interesting enough, we have one Ubuntu 13.04 client that can access SGD, and a second Ubuntu 13.04 with the same setup/java that can not access SGD. The primary difference is the hardware, one is a laptop and one is a workstation.
O support, was a big help :-)
I have seen something like this before.
In the home directory of the user on the working client you should find a .tarantella directory and underneath somewhere you'll find a "tcc" application.
Please transfer that whole .tarantella directory over onto your not working client (first check if the not working client has a tcc application, if so skip this step) and try and run ./tcc and see if it gives an error.
Often we see a missing library or such which makes tcc not function fully.
Hopefully in your case you'll see the tcc does not work and it should say which dependency it is missing and allow you to install this with apt.