1 2 Previous Next 18 Replies Latest reply: Feb 26, 2014 5:56 AM by Rodney P RSS

HFM/Workspace Navigation Hang Ups

Rodney P Newbie
Currently Being Moderated

Hello Experts,

 

I have been facing an issue in my environment where users will intermittnelty become hung up within workspace while accessing the HFM application. A lot of times it seems like when you double click on a grid, run a consolidation, navigate between screents, HFM will hang up and the user will be forced to close out of internet explorer and reopen to temporarily resolve the issue. Has anyone else seen this issue or does anyone have any advice for how to make navigation of HFM within workspace more managable or smoother?

 

Thank you for your help

 

HFM/Workspace Version: 11.1.2.2

IE: 8

HFM Application Server Specs: 8 CPUs  24 GB of RAM

HFM JVM Settings: 8 gb of allocated RAM

SQL Server 2008 R2

I have investigated at the OS and database layer and have not been able to itentify a bottleneck.

  • 1. Re: HFM/Workspace Navigation Hang Ups
    thanasis_agr Pro
    Currently Being Moderated

    Hi there,

     

    HFM data grid usually "hang up" for several minutes when you try to open a data grid with a big number of members eg. 10 years x 12 periods in rows and 8 scenarios in columns. However, I do not believe that this is your issue.

     

    Do you get any error messages in the event logs of HFM or / and HFM web services?

     

    Regards,

     

    Thanos

  • 2. Re: HFM/Workspace Navigation Hang Ups
    Rodney P Newbie
    Currently Being Moderated

    It looks like there might be some errors but I cant understand it really, here is some of what I am seeing:

     

    Error*11*enthfmtest*09/04/2013 10:56:25**Line -1*<?xml version="1.0"?>

     

     

    <EStr><Ref>{34FC9B66-29E3-4D0F-B7CF-09EA8A2DE1E4}</Ref><User/><DBUpdate>2</DBUpdate><ESec><Num>-2147196849</Num><Type>1</Type><DTime>9/4/2013 10:56:25 AM</DTime><Svr/><File/><Line>-1</Line><Ver>11.1.2.2.303.3959</Ver><DStr>Logged on user is not provisioned for this application</DStr></ESec></EStr>

     

     

    *

    Error*11*enthfmtest*09/04/2013 10:56:25*CHFMCASSecurity.cpp*Line 89*<?xml version="1.0"?>

     

     

    <EStr><Ref>{0F50957B-8065-4F6E-98D0-05FA69F1EEE2}</Ref><AppName/><User/><DBUpdate>1</DBUpdate><ESec><Num>-2147196849</Num><Type>0</Type><DTime>9/4/2013 10:56:25 AM</DTime><Svr>GDCUSTST96</Svr><File>CHFMCASSecurity.cpp</File><Line>89</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2</DStr></ESec></EStr>

     

     

    *

    Error*11*enthfmtest*09/04/2013 10:56:27*CHsxServer.cpp*Line 1857*<?xml version="1.0"?>

     

     

    <EStr><Ref>{0CABC458-04D3-41CF-A305-ED3768A5349B}</Ref><AppName/><User>vyanumula</User><DBUpdate>1</DBUpdate><ESec><Num>-2147196849</Num><Type>1</Type><DTime>9/4/2013 10:56:27 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsxServer.cpp</File><Line>1857</Line><Ver>11.1.2.2.303.3959</Ver><DStr>OpenApplication: THFMTEST2</DStr></ESec></EStr>

     

     

    *

    Error*11*enthfm01*09/04/2013 10:56:27*CHsxClient.cpp*Line 2718*<?xml version="1.0"?>

     

     

    <EStr><Ref>{0CABC458-04D3-41CF-A305-ED3768A5349B}</Ref><AppName/><User>vyanumula</User><DBUpdate>1</DBUpdate><ESec><Num>-2147196849</Num><Type>1</Type><DTime>9/4/2013 10:56:27 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsxServer.cpp</File><Line>1857</Line><Ver>11.1.2.2.303.3959</Ver><DStr>OpenApplication: THFMTEST2</DStr></ESec><ESec><Num>-2147196849</Num><Type>0</Type><DTime>9/4/2013 10:56:27 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsxClient.cpp</File><Line>2718</Line><Ver>11.1.2.2.303.3959</Ver></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:45*CHsvDataLoad.cpp*Line 937*ID: 6740.1378306605 Load data started: 9/4/2013 10:56:45.*

    Information*11*enthfmtest*09/04/2013 10:56:45*CHsvDataLoad.cpp*Line 937*<?xml version="1.0"?>

     

     

    <EStr><Ref>{DF66C580-FA13-4697-A7F5-9449A9453EE3}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:45 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDataLoad.cpp</File><Line>937</Line><Ver>11.1.2.2.303.3959</Ver><DStr>ID: 6740.1378306605 Load data started: 9/4/2013 10:56:45.</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:46*CHsvDataLoad.cpp*Line 1352*PRE-CUBE UPDATE STATS: ID: 6740.1378306605 : Application THFMTEST2 : Data Load Stats : Total Number of DataCells = 563; Total Number Of Descriptions = 0; Total Number of LineItemCells = 0;

     

     

    MDDataBuffer Stats

     

     

    Num Cubes:1

     

     

    Max cubes in cache: 1

     

     

    Pageouts: 0

     

     

    Pageins: 0

     

     

    Cube changes: 1

     

     

    Last # cubes in cache:1

     

     

    Max cells cached: 562

     

     

    Last cells cached: 562

     

     

    Max LIDs cached: 0

     

     

    Last LIDs cached: 0

     

     

    Max Cell Text cached: 0

     

     

    Last Cell Text cached: 0

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:46*CHsvDataLoad.cpp*Line 1352*<?xml version="1.0"?>

     

     

    <EStr><Ref>{831509BD-BABD-402A-827A-B0E0FABD9167}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:46 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDataLoad.cpp</File><Line>1352</Line><Ver>11.1.2.2.303.3959</Ver><DStr>PRE-CUBE UPDATE STATS: ID: 6740.1378306605 : Application THFMTEST2 : Data Load Stats : Total Number of DataCells = 563; Total Number Of Descriptions = 0; Total Number of LineItemCells = 0;

     

     

    MDDataBuffer Stats

     

     

    Num Cubes:1

     

     

    Max cubes in cache: 1

     

     

    Pageouts: 0

     

     

    Pageins: 0

     

     

    Cube changes: 1

     

     

    Last # cubes in cache:1

     

     

    Max cells cached: 562

     

     

    Last cells cached: 562

     

     

    Max LIDs cached: 0

     

     

    Last LIDs cached: 0

     

     

    Max Cell Text cached: 0

     

     

    Last Cell Text cached: 0

     

     

    </DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:47*CHsvDataLoad.cpp*Line 1484*ID: 6740.1378306605 : Application THFMTEST2 : Data Load Stats : Total Number of DataCells = 563; Total Number Of Descriptions = 0; Total Number of LineItemCells = 0; Total Number of Cubes = 1;

     

     

    MDDataBuffer Stats

     

     

    Num Cubes:1

     

     

    Max cubes in cache: 1

     

     

    Pageouts: 0

     

     

    Pageins: 0

     

     

    Cube changes: 1

     

     

    Last # cubes in cache:1

     

     

    Max cells cached: 563

     

     

    Last cells cached: 563

     

     

    Max LIDs cached: 0

     

     

    Last LIDs cached: 0

     

     

    Max Cell Text cached: 0

     

     

    Last Cell Text cached: 0

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:47*CHsvDataLoad.cpp*Line 1484*<?xml version="1.0"?>

     

     

    <EStr><Ref>{349A2459-4AA8-4935-B11C-9CE93E295B28}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:47 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDataLoad.cpp</File><Line>1484</Line><Ver>11.1.2.2.303.3959</Ver><DStr>ID: 6740.1378306605 : Application THFMTEST2 : Data Load Stats : Total Number of DataCells = 563; Total Number Of Descriptions = 0; Total Number of LineItemCells = 0; Total Number of Cubes = 1;

     

     

    MDDataBuffer Stats

     

     

    Num Cubes:1

     

     

    Max cubes in cache: 1

     

     

    Pageouts: 0

     

     

    Pageins: 0

     

     

    Cube changes: 1

     

     

    Last # cubes in cache:1

     

     

    Max cells cached: 563

     

     

    Last cells cached: 563

     

     

    Max LIDs cached: 0

     

     

    Last LIDs cached: 0

     

     

    Max Cell Text cached: 0

     

     

    Last Cell Text cached: 0

     

     

    </DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:47*CHsvDataLoad.cpp*Line 1626*ID: 6740.1378306605 Load data ended: 9/4/2013 10:56:47.*

    Information*11*enthfmtest*09/04/2013 10:56:47*CHsvDataLoad.cpp*Line 1626*<?xml version="1.0"?>

     

     

    <EStr><Ref>{E57FC48F-A355-4692-B977-253098169116}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:47 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDataLoad.cpp</File><Line>1626</Line><Ver>11.1.2.2.303.3959</Ver><DStr>ID: 6740.1378306605 Load data ended: 9/4/2013 10:56:47.</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:49**Line 0*<?xml version="1.0"?>

     

     

    <EStr><Ref>{D2A46608-CAD0-47B7-A909-02CAC4FB62E8}</Ref><AppName>THFMTEST2</AppName><User>admin@Native Directory</User><DBUpdate>1</DBUpdate><ESec><Num>269449</Num><Type>1</Type><DTime>9/4/2013 10:56:49 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11104</Line><Ver>11.1.2.2.303.3959</Ver></ESec><ESec><Num>269450</Num><Type>1</Type><DTime>9/4/2013 10:56:49 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11330</Line><Ver>11.1.2.2.303.3959</Ver></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:50*CHsvDSCalculate.cpp*Line 11744*THFMTEST2 Consolidation Started id:2074774336;Actual;2013;DMGCoKGC03.DMGGmbH;August-August; Consolidation type:IMPACTED*

    Information*11*enthfmtest*09/04/2013 10:56:50*CHsvDSCalculate.cpp*Line 11744*<?xml version="1.0"?>

     

     

    <EStr><Ref>{56B953FC-1C60-4F3F-8F21-8BD4FCCBD49F}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11744</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Consolidation Started id:2074774336;Actual;2013;DMGCoKGC03.DMGGmbH;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:50*Pager.cpp*Line 289*THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845*

    Information*11*enthfmtest*09/04/2013 10:56:50*Pager.cpp*Line 289*<?xml version="1.0"?>

     

     

    <EStr><Ref>{C851C285-2608-440F-8655-BFBC96DEAFD1}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>Pager.cpp</File><Line>289</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:50*CHsvDSCalculate.cpp*Line 12042*THFMTEST2 Consolidation Finished id:2074774336;Actual;2013;DMGCoKGC03.DMGGmbH;August-August; Consolidation type:IMPACTED*

    Information*11*enthfmtest*09/04/2013 10:56:50*CHsvDSCalculate.cpp*Line 12042*<?xml version="1.0"?>

     

     

    <EStr><Ref>{8D171183-4875-4569-9749-1A874DDE7BE5}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>12042</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Consolidation Finished id:2074774336;Actual;2013;DMGCoKGC03.DMGGmbH;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:50*Pager.cpp*Line 289*THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845*

    Information*11*enthfmtest*09/04/2013 10:56:50*Pager.cpp*Line 289*<?xml version="1.0"?>

     

     

    <EStr><Ref>{5D96CA77-F087-4552-A7CF-E08A0412D044}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>Pager.cpp</File><Line>289</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:50**Line 0*<?xml version="1.0"?>

     

     

    <EStr><Ref>{9B93DE4A-CFC0-4C15-B152-B967AEEF4E98}</Ref><AppName>THFMTEST2</AppName><User>admin@Native Directory</User><DBUpdate>1</DBUpdate><ESec><Num>269441</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11716</Line><Ver>11.1.2.2.303.3959</Ver></ESec><ESec><Num>269442</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>12123</Line><Ver>11.1.2.2.303.3959</Ver></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:51**Line 0*<?xml version="1.0"?>

     

     

    <EStr><Ref>{AA5BE458-B18D-4325-9D16-0C8F6A31F8DF}</Ref><AppName>THFMTEST2</AppName><User>admin@Native Directory</User><DBUpdate>1</DBUpdate><ESec><Num>269449</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11104</Line><Ver>11.1.2.2.303.3959</Ver></ESec><ESec><Num>269450</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11330</Line><Ver>11.1.2.2.303.3959</Ver></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:51*CHsvDSCalculate.cpp*Line 11744*THFMTEST2 Consolidation Started id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED*

    Information*11*enthfmtest*09/04/2013 10:56:51*CHsvDSCalculate.cpp*Line 11744*<?xml version="1.0"?>

     

     

    <EStr><Ref>{D702D28C-81D2-4221-A9BE-92B036058B2D}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11744</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Consolidation Started id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:51*Pager.cpp*Line 289*THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845*

    Information*11*enthfmtest*09/04/2013 10:56:51*Pager.cpp*Line 289*<?xml version="1.0"?>

     

     

    <EStr><Ref>{53605544-8F38-4C5A-9191-C2D601259D0C}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>Pager.cpp</File><Line>289</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:51*CHsvDSCalculate.cpp*Line 11948*THFMTEST2 ChartLogic Finished id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED*

    Information*11*enthfmtest*09/04/2013 10:56:51*CHsvDSCalculate.cpp*Line 11948*<?xml version="1.0"?>

     

     

    <EStr><Ref>{FD3E332D-32B2-4511-A1BA-69F412E976D6}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11948</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 ChartLogic Finished id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:51*Pager.cpp*Line 289*THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845*

    Information*11*enthfmtest*09/04/2013 10:56:51*Pager.cpp*Line 289*<?xml version="1.0"?>

     

     

    <EStr><Ref>{23AB0F1E-5A46-4ED3-AE56-029FD78C64BD}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>Pager.cpp</File><Line>289</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845</DStr></ESec></EStr>

     

     

    *

    Information*11*enthfmtest*09/04/2013 10:56:55*CHsvDSCalculate.cpp*Line 12042*THFMTEST2 Consolidation Finished id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED*

    Information*11*enthfmtest*09/04/2013 10:56:55*CHsvDSCalculate.cpp*Line 12042*<?xml version="1.0"?>

     

     

    <EStr><Ref>{90C7AC4C-804B-47DC-81D8-45B0C0F1BC6B}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:55 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>12042</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Consolidation Finished id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>

     

     

    *

  • 3. Re: HFM/Workspace Navigation Hang Ups
    user10767728 Explorer
    Currently Being Moderated

    Hi,

     

    Last year we were evaluating HFM 11.1.2.2. for an upgrade, but gave up the effort partly because of the similar kind of "hanging" as you described. It had nothing to do with somehow big data forms or grids or a huge number of users. The system simply decided to hang up all of the sudden and the only help was to close the browser and re-open. I've understood this issue has been addressed with the PSUs released this year. Have you installed them? This year we've evaluated HFM 11.1.2.3. and we are planning to upgrade to that version. The UI is a looooot more stable than in the preceeding version.

     

    Hope this helps.

  • 4. Re: HFM/Workspace Navigation Hang Ups
    Rodney P Newbie
    Currently Being Moderated

    I have applied the .300 PSUs in our test environment and I am just trying to get some help from the finance team to test these changes, but I am facing an issue in our test environment now with slow navigation. This may be due to our test environment having less allocated resources but I currently have a ticket open with oracle support in regards to this issue. I am glad to hear I am not the only one experiencing this annoying issue with workspace.

  • 5. Re: HFM/Workspace Navigation Hang Ups
    JWAGS Explorer
    Currently Being Moderated


    Hi Rodney- we are facing the same issue, although it only seems to happen with our users that are accessing HFM from several thousand miles away over a VPN.  I'll be curious if you find a resolution.

  • 6. Re: HFM/Workspace Navigation Hang Ups
    Rodney P Newbie
    Currently Being Moderated

    Which version are you on?

  • 7. Re: HFM/Workspace Navigation Hang Ups
    JWAGS Explorer
    Currently Being Moderated

    we are also on 11.1.2.2.300 for workspace and .303 for HFM.  we also tried the .305 HFM and had the same issues.  we have the issue with IE8 or IE9. we don't have many ffox users because most of our HFM users have FDM too. So I don't know if Ffox 10 is any better

  • 8. Re: HFM/Workspace Navigation Hang Ups
    JWAGS Explorer
    Currently Being Moderated

    We made some changes in the httpd.conf per the Oracle HFM tuning guide. these made a big difference in the stability of HFM for our users.

     

    Before:

    MaxKeepAliveRequests 100

    KeepAliveTimeout 5

    ThreadsPerChild 64

     

    After

    MaxKeepAliveRequests 0

    KeepAliveTimeout 60

    ThreadsPerChild 1024

  • 9. Re: HFM/Workspace Navigation Hang Ups
    Rodney P Newbie
    Currently Being Moderated

    We are still experiencing this issue, and I have installed the 11.1.2.2.306 patch for HFM. Is anyone else experiencing this issue with HFM within workspace?

     

    Thanks

  • 10. Re: HFM/Workspace Navigation Hang Ups
    thanasis_agr Pro
    Currently Being Moderated

    Hi Rodney,

     

    Oracle strongly suggests to use IE9. Have you upgraded and/or tested IE9?

     

    Regards,

     

    Thanos

  • 11. Re: HFM/Workspace Navigation Hang Ups
    Krishan-Oracle Journeyer
    Currently Being Moderated

    Hi Rodney,


    You might want to tune IE with settings defined in Internet Explorer (IE7, IE8 and IE9) Recommended Settings for Oracle Hyperion Products (Doc ID 820892.1).

     

    ~ KK

  • 12. Re: HFM/Workspace Navigation Hang Ups
    Rodney P Newbie
    Currently Being Moderated

    I have tested on IE7/8/9 with the same results. The only way I have been able to bypass this issue is by utilizing citrix or having the user work from the server itself. This would make it seem like a networking issue, but after working with our networking team they were unable to identify any apparent issues within our infrastructure. The weird thing is that if I were to open up another HFM application within the same workspace window, it would work, while the original HFM application would still be hung up until I exited out of IE and reopened.

  • 13. Re: HFM/Workspace Navigation Hang Ups
    thanasis_agr Pro
    Currently Being Moderated

    Hi there,

     

    The fact that you can access it via Citrix or the same server means that it is a network issue or related with this. Do you have any specific antivirus/antispyware? Additionally, have you customize IE to work with HFM?

  • 14. Re: HFM/Workspace Navigation Hang Ups
    Rodney P Newbie
    Currently Being Moderated

    Hi Thanasis_agr,

     

    We do use symantec as an antivirus software but I have ensured that we have added exceptions for all of our Hyperion servers from a firewall standpoint, and also excluded scanning from the Oracle folder which contains all of the Hyperion contents.

     

    Regards

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