1 Reply Latest reply: Sep 16, 2013 6:41 PM by frank.hampshire RSS

    Policy Automation Retrieve Session :Case not loaded


      We are facing the below error during the retrieve session.Could you please give an insight as in what made be causing the problem.


      Cases are being created normally as expected ( Save session is working ), the problem arises when im tryin to retreive the session from OPA


      This error is coming for all the cases , never worked even once for this application

      Error Message;

      275849 [http-8080-Processor23] DEBUG com.oracle.determinations.web.siebel.SiebelDataAdapter  - getting arttribute entity Braclays_R5_Row_ID type: Text value 2-16SG2L
      275880 [http-8080-Processor23] ERROR com.oracle.determinations.web.platform.controller.actions.StartSessionAction  - Transaction result errors for case ID [,OPAUSER,2-16SG2L,Application]:
      275880 [http-8080-Processor23] ERROR com.oracle.determinations.web.platform.controller.actions.StartSessionAction  - Invalid value.
      275880 [http-8080-Processor23] ERROR com.oracle.determinations.web.platform.servlet.WebDeterminationsServletUtility  - com.oracle.determinations.web.platform.exceptions.error.FailedToLoadCaseError: Could not load case: ,OPAUSER,2-16SG2L,Application
      com.oracle.determinations.web.platform.exceptions.error.FailedToLoadCaseError: Could not load case: ,OPAUSER,2-16SG2L,Application
      at com.oracle.determinations.web.platform.controller.actions.StartSessionAction.getResource(StartSessionAction.java:85)
      at com.oracle.determinations.web.platform.servlet.WebDeterminationsServlet.doGet(WebDeterminationsServlet.java:80)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
      at com.listener.SessionFilter.doFilter(SessionFilter.java:125)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applic


      Please feel free to share your inputs





        • 1. Re: Policy Automation Retrieve Session :Case not loaded

          The stack trace doesn't give much information as to why the error is occurring. I would suggest that there are probably more error messages above or below in the log file with the actual error.


          You might also try looking in the Siebel logs to see if an error is ocurring on that side.


          If Save session is working, then its obviously connecting to the Siebel inbound web services