1 Reply Latest reply: Sep 13, 2013 1:33 AM by RohanLotlikar RSS

    Unable to connect crm on demand by OPA

    RohanLotlikar

      Hi, Unable to connect crm on demand by OPA. I have installed OPM 10.4.2 also installed the connector Policy Automation - CRM On Demand 10.4.2 . Currently i am trying to Launch the Admin smoke test .

       

      Stand alone i am able to launch the form , but when i try to access any data from crmondemand , i get the below mentioned error , where AAPA-LPWWDC is the account id i am trying to access .

      Followed all the steps, imported the account schema, encrypted the crmod-data-adapter . deployed the rulebase in Tomcat 7.0\webapps\crmod-web-determinations\WEB-INF\classes\rulebases

       

      Could someone help me out with this.

       

      10792 [http-bio-8080-exec-1] INFO com.oracle.determinations.engine.Engine  - Creating new session 1

      10808 [http-bio-8080-exec-1] INFO com.oracle.determinations.engine.Session  - Creating entity instance global, instance 1, name 0x72c134e94122e962, session 1

      10814 [http-bio-8080-exec-1] INFO com.oracle.determinations.engine.Session  - Engine inferring attribute _auto_current_time, entity global, instance name 0x72c134e94122e962, session 1 to value 7/18/13 3:17 PM

      10814 [http-bio-8080-exec-1] INFO com.oracle.determinations.engine.Session  - Engine inferring attribute _auto_current_date, entity global, instance name 0x72c134e94122e962, session 1 to value 7/18/13 12:00 AM

      10814 [http-bio-8080-exec-1] INFO com.oracle.determinations.engine.Session  - Renaming entity instance global, instance 1, session 1 from 0x72c134e94122e962 to global

      10814 [http-bio-8080-exec-1] INFO com.oracle.determinations.engine.Session  - Starting inferencing on session 1

      10818 [http-bio-8080-exec-1] INFO com.oracle.determinations.engine.Session  - Finishing inferencing on session 1

      10826 [http-bio-8080-exec-1] INFO com.oracle.determinations.web.crmod.config.ConnectorProperties  - Config File path : configuration/crmod-data-adapter.properties

      10916 [http-bio-8080-exec-1] INFO com.oracle.determinations.web.crmod.plugins.CrmodAdapter  - Found mapping file AccountAdminSmokeTest-mapping.xml.

      10967 [http-bio-8080-exec-1] INFO com.oracle.util.plugins.PluginRegistry  - Successfully created instance of plugin: com.oracle.determinations.web.crmod.plugins.CrmodAdapter

      10967 [http-bio-8080-exec-1] INFO com.oracle.determinations.interview.engine.local.LocalInterviewSession  - Data adaptor plugin ( class com.oracle.determinations.web.crmod.plugins.CrmodAdapter ) found - attaching to session.

      10967 [http-bio-8080-exec-1] INFO com.oracle.determinations.interview.engine.local.LocalInterviewSession  - No Commentary plugin supplied - using default

      10969 [http-bio-8080-exec-1] INFO com.oracle.determinations.interview.engine.local.LocalInterviewSession  - No List provider supplied - using default

      10970 [http-bio-8080-exec-1] INFO com.oracle.determinations.interview.engine.local.LocalInterviewSession  - No DocGen plugin supplied - using default

      11100 [http-bio-8080-exec-1] INFO com.oracle.determinations.engine.Session  - Starting inferencing on session 1

      11100 [http-bio-8080-exec-1] INFO com.oracle.determinations.engine.Session  - Finishing inferencing on session 1

      12180 [http-bio-8080-exec-1] ERROR com.oracle.determinations.web.platform.controller.actions.StartSessionAction  - Transaction result errors for case ID [AAPA-LPWWDC]:

      12180 [http-bio-8080-exec-1] ERROR com.oracle.determinations.web.platform.controller.actions.StartSessionAction  - Failed to load data: CRMOD-OPA ERR [Connection refused: connect]

      12184 [http-bio-8080-exec-1] ERROR com.oracle.determinations.web.platform.templatingengine.ErrorRenderer  - Could not load case: AAPA-LPWWDC

      com.oracle.determinations.web.platform.exceptions.error.FailedToLoadCaseError: Could not load case: AAPA-LPWWDC

          at com.oracle.determinations.web.platform.controller.actions.StartSessionAction.doStartSession(StartSessionAction.java:214)

          at com.oracle.determinations.web.platform.controller.actions.StartSessionAction.getResource(StartSessionAction.java:76)

          at com.oracle.determinations.web.platform.servlet.WebDeterminationsServlet.doGet(WebDeterminationsServlet.java:112)

          at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)

          at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

          at com.oracle.determinations.web.platform.util.CharsetFilter.doFilter(CharsetFilter.java:46)

          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

          at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)

          at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

          at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)

          at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)

          at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)

          at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:929)

          at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

          at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

          at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1002)

          at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)

          at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)

          at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

          at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

          at java.lang.Thread.run(Unknown Source)

       

      Regards

       

      Rohan Lotlikar

      +919673584623