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Depending on whether you are using ATG's fulfillment or a different fulfillment system, ensure that it is configured and integrated in your environment. When an Order is submitted it remains in the SUBMITTED state and moves to PROCESSING state only when it is picked up by fulfillment. In processOrder pipeline chain the sendFulfillmentMessage processor sends the event to Fullfillment server. You can check if the pipeline chain is completing successfully after calling the sendFulfillmentMessage processor and is there is any error in the logs or transaction rollback happening. You can enable loggingDebug on the components and on TransactionManager (in case there is a transaction rollback happening) involved. See if there is any error or if you can get more details related to your issue.