9 Replies Latest reply: Nov 21, 2013 2:16 AM by Kumar_Jaga RSS

    email notification issue in p6 eppm 8.3

    Kumar_Jaga

      Hi,

       

      I have installed the p6 eppm 8.3 and i have configured the email notification too.

      I can send the notification for running reports in p6 eppm.

      But while assigning resource its showing an error like

       

      your email server has not been configured please contact system administrator

       

      Please help me to move forward and fix this issue as soon.

       

      Regards

      Kumar

        • 1. Re: email notification issue in p6 eppm 8.3
          Kumar_Jaga

          Hi,

           

          Please reply me if you have idea regarding this issue.

          Am facing the same issue till.

           

          Thanks

          Kumar

          • 2. Re: email notification issue in p6 eppm 8.3
            algibson

            Hi Kumar,

             

            Is the resource associated with a user account?

            I'm wondering if maybe it requires an association between the two so that it can get an email address/server details from the Users account details that the resource is linked to.

             

            Hope that helps, if not see if theres anything that can help us in the log .

             

            Regards

            Alex

            • 3. Re: email notification issue in p6 eppm 8.3
              Kumar_Jaga


              Hi Algibson,

               

              Thanks for the suggestion.

              I have reconfigured the mail configuration settings in p6 administration url..

              For sending issue notification in p6eppm its asking email address after sending the mail I didn't receive the mail

              In web access log file , am getting error like.

               

              Sep-29-2013 03:34:01 605 PrmThread-39 ERROR

              com.primavera.infr.srvcs.MailServiceImpl ?:? MailService:

              Error

              com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not

              have permissions to send as this sender

               

              at

              com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1515)

              at

              com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1321)

              at

              com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:637)

              at

              javax.mail.Transport.send0(Transport.java:189)

              at

              javax.mail.Transport.send(Transport.java:118)

              at

              com.primavera.infr.srvcs.MailServiceImpl.a(Unknown Source)

              at

              com.primavera.infr.srvcs.MailServiceImpl.execute(Unknown Source)

              at

              com.primavera.infr.threadpool.ThreadPoolImpl.run(Unknown Source)

              at

              java.lang.Thread.run(Thread.java:662)

               

              But I can send mail notification for reports in p6.

              Please suggest me to fix this issue.

               

              Note:

              I have enabled the email notification in application settings and general tab in p6 also.

               

              Thanks

              Kumar

              • 4. Re: email notification issue in p6 eppm 8.3
                Kumar_Jaga

                Hi Algibson,

                 

                Am still facing the same issue.

                Kindly help me to fix this issue ASAP.

                 

                Thanks in advance

                 

                -Kumar

                • 5. Re: email notification issue in p6 eppm 8.3
                  Sachin Gupta

                  email configuration for reports and issues are not the same.

                   

                  The error message indicates that you may not have entered valid email address in Application--> Notification in your P6 Administrator. Review email configuration under Application and Services node.


                  Regards,

                  Sachin Gupta

                  • 6. Re: email notification issue in p6 eppm 8.3
                    Kumar_Jaga

                    Hi Sachin,

                     

                    Thanks for the update.

                    we are working on your action plan.

                    we will update you ASAP.

                     

                    Regards

                    Kumar

                    • 7. Re: email notification issue in p6 eppm 8.3
                      Kumar_Jaga

                      Hi Sachin,

                       

                      We have removed the mail id in application-->Notifications.

                      But same issue exists.

                       

                      Please suggest me to fix this issue.

                       

                      Regards

                      Kumar

                      • 8. Re: email notification issue in p6 eppm 8.3
                        Sachin Gupta

                        Hi Kumar,

                         

                        You need to provide a valid email address there. Also check that your server is capable of sending email notification and the smtp/imap ports used are not blocked.

                        • 9. Re: email notification issue in p6 eppm 8.3
                          Kumar_Jaga

                          Hi Sachin,

                           

                          Thanks for Ur time.

                          We are having another one application with same setup, in that notification sending mail correctly but we didnt entered any email address which you are suggesting.

                           

                          In this server we are running p6 reports for that we can able to send a mail.

                          Only notification mail alone not sending

                           

                          Please advice me if am wrong.

                           

                          Regards

                          Kumar