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My client is using Employee/supervisor Hierarchy and related setups are setup correctly.
I have verified below setups for Employee-Supervisor Hierarchy:
Financial Option - Position Hierarchy check box is Unchecked
Employee defined and supervisor assigned correctly
Jobs are defined and assigned to employee and supervisor
Approval Groups, Approval assigned defined, assigned correctly
Document Type for Standard purchase order defined - User Can approve, Approver Can modify, Can change forward check boxes are Enabled.
Both the members status "Active".
If end user is trying to approve Standard Purchase order above limit, it is not going to Supervisor approval automatically, status is showing as "Incomplete", If I Click on Approve button, Approve document screen and check Forward check box Suervisor name is populating and forwarding to supervisor, As per setups system should by default send to the supervisor if amount exceeds the limit.
If I try raise standard purchase order within his limit, PO is approving automatically
Can you please anyone advise to troubleshoot this issue, where am I going wrong?
Thanks in advance for your help.