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2 Replies Latest reply: Oct 16, 2013 7:07 AM by scottymomo RSS

Import was not successful

rajavenkadesh Newbie
Currently Being Moderated

Hi,

 

We are installing iLearning 6.0 on a Windows 2008 server.

The installation and configuration was successful, but when we try to upload files / import content to a Content Object, we get the following error.

"The physical directory "C:\product\10.1.3.1\OracleAS_1\Apache\Apache\htdocs\ilearning\content_serve" on the content server does not exist. No files were uploaded to the content server."

 

Files are not imported to the content server and they remain in the Temporary directory "$TEMP_DIR/TempImportExportDir/ImportFiles" for the file import.

 

Any help is appreciated.

Thanks in advance!

 

Regards,

Raja

  • 1. Re: Import was not successful
    SathishPuttur Newbie
    Currently Being Moderated

    HI,

     

    please check directory exist or not. Mostly you content file should be stored at

     

    C:\product\10.1.3.1\oracle_AS_1\j2ee\application\contentstorage

     

     

    check the set up again

     

    sathish

  • 2. Re: Import was not successful
    scottymomo Journeyer
    Currently Being Moderated

    This may be a little out of date but from an older install guide/troubleshooting section:

     

    Common Content Server Configuration Errors When Uploading Content

    How does Content Upload Work?

    When the user uploads content files using the Oracle iLearning administrative user interface, the content file is transferred from the user’s machine to the Oracle iLearning middle tier server in a physical directory determined by a designated content server.

    The content file is uploaded in three steps:

    First, the content file is placed in a temporary location -  $TEMP_DIR/TempImportExportDir/ImportFiles/ directory by the web server using http protocol. The process renames the file to make it unique by suffixing additional characters.

    Second, the file is transferred from the temporary location mentioned above to the content server directory using the ftp protocol. After the file is transferred, it is removed from the temporary location.

    Third, if the content file is a zip file, the web server triggers a servlet process to unzip the file in the same directory. If the uploaded file is an individual file, then it is renamed to its original name. The zip file is removed from this directory after successful unzip.

    What are most common issues encountered in configuring a content server?

    (1) The content file is not transferred from the user’s machine to the middle tier server.

    Error message:

    "The content server is not running on <Virtual IP > on Port <port number>. No files were uploaded to the content server."

    (2) The middle tier server fails to transfer the file from the location as mentioned in the first step above to the location mentioned in second step (i.e. content server location).

    Error message:

    "The FTP server is not running on the content server <Virtual IP > on Port <port number>. No files were uploaded to the content server."

    (3) The zip file have been uploaded into the appropriate directory in the content server but the unzip process failed.

    Error message:

    "The FTP server is not running on the content server <Virtual IP > on Port <port number>. No files were uploaded to the content server."

    No error message is seen during upload, but the file is not viewable or playable. If you physically inspect the content location directory, you find a zip file there instead of the regular content files.

    How to Fix “Content Server Not Running” issues?

    The content server is not configured properly. Please follow the instructions as contained in Oracle iLearning install guide to configure the content server.

    How to Fix “FTP Server Not Running” issues?

    Provide ftp access from the middle tier servers to the content server. If the middle tier servers and the content server are on the same machine, the ilearning owner (the unix user) should be able to ftp to localhost. This error message could also be thrown by the web server if the content sever is not configured properly.

    How to fix unzip or access issues?

    As part of the content upload process, the middle tier server accesses the Virtual IP to initiate unzip of the uploaded file. In a BigIP and Firewall environment, most likely this might not be allowed. The following two configuration settings will help solve this problem:

    (1) If the HTTP server is listening on a port other than 80:

    You need to setup an extra route on the proxy service of the firewall to provide loopback access from the middle tier server to the Virtual IP on the same BigIP. Please contact your System administrator/Security Administrator to setup this configuration for you.

    Test this by giving the following command:

    (a) try to access the Virtual IP from the middle tier server

    $telnet <Virtual IP> 80

    If the above command succeeds, then the access from the middle tier server to the Virtual IP is allowed, and the extra route works.

    (2) If the HTTP server is listening on port 80:

    Though the solution given at (1) above will also work if the HTTP server is listening on port 80,  there is one more workaround for this kind of configuration:

    Add the Virtual IP as an alias for the middle tier server machine. As an example this could be done by having the following entry in the /etc/hosts file:

    <IP address of mt server >  < mt server machine name>  <Virtual IP for the website >

    In this case the middle tier server would resolve that the Virtual IP is itself and the request will not go to the BigIP.

     

     

    Scott

    http://www.seertechsolutions.com

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