I see that there is two choices as far as the type of conferencing tool used (java based and desktop client).
Note 1498722.1 indicates when starting a beehive conference with a customer, we are to use the desktop client. Is this the preferred way to connect with a customer?
Yes, the Java FX client has an issue on BeehiveOnline but the client is OK and easy to use - it is downloadable from the https://beehiveonline.oracle.com/bcentral page. It is described as an enhanced version but it is the same download.