6 Replies Latest reply: Feb 22, 2014 9:41 AM by Krishan-Oracle RSS

SmartView error connecting to HFM

KS_227 Newbie
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We have a user that is getting this error when connecting to HFM from SmartView: XML Load Error: Invalid xml declaration. She gets this error even on a new blank Excel sheet.

 

She can connect to Essbase via SmartView and can also run reports in Workspace that connect HFM. Other users can log in to SmartView on her machine, so it seems like an issue on her user. I thought it might be a POV issue so I created a worksheet that contained all dimensions on the sheet (empty POV window) and she still got the error trying to connect to that. We also double checked all her Smart View options and those are set correctly.

 

We recently upgraded to version 11.1.2.2 (11.1.2.2.310 for SmartView). Can anyone provide any help?

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