2 Replies Latest reply on Apr 9, 2014 5:26 PM by BPMWarrior

    SOA BPM related Question

    BPMWarrior

      1. Does SOA BPM provide the ability to balance workload depending on a user's existing tasks?

        • 1. Re: SOA BPM related Questions
          Dan Atwood

          In answer to your first question about

          ... the ability to balance workload depending on a user's existing tasks...

          There are three out of the box options for this:

           

          • Least Busy - user or group with fewest tasks will be assigned the task
          • Most Productive - user or group that has completed the most tasks (default is over the last 7 days but this can be changed)
          • Round Robin - user or group is picked in turn

           

          It's tricky to get to the dialog where this is set.  Double click the human task -> click the Assignment tab -> double click the performer icon shown on the diagram -> (this is the tricky part that I never seem to remember how to do) the dialog box is scrollable so scroll down to the bottom -> click the "Auto assign task to a single" user or group -> click the one of the three assignment patterns I described above.

           

          Dan

          • 2. Re: SOA BPM related Questions
            BPMWarrior

            Thanks Dan!