We are implementing R12.2.3 Service modules for our client.
But after defining the task types using the Service Responsibility, the same are available under Task manager window.
But none of the task type neither the seeded one are available under the task type LOV in create service request form.
Nor we can see any task type available under mapping objects window which opens after clicking on Map Types button in Task Type definition form.
Is there anything we missing any profile option or some key setup.
Please let me know if anyone has seen this issue before.
Please open the Task Types form ( JTFTKTTY.fmb) and click on the 'Map Types' button.
Query for Source Object = 'Service Request'.
a) Do you see Task Types already mapped?
b) If you add a row: there are no Task Types in the LOV at all? Do you see any errors at the bottom of the form (i.e. FRM-41826)?